Sun Life Financial
Job title:
Events, Experiences & Operations Specialist (Toronto)
Company
Sun Life Financial
Job description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:The Events, Experiences & Operations Specialist (Toronto) supports Sun Life’s hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This role combines event management expertise with operational support, data analysis, and process improvement to enhance the overall efficiency and effectiveness of our corporate events and experiences. The specialist is an on-site position based at our global headquarters in Toronto One York. This role is dedicated to ensuring seamless event experiences 60% of the time, while the remaining 40% is focused on supporting operations.What will you do?1. Event Support and Execution:Coordinate on-site meetings, town halls, and receptions at our Toronto YorkManage event logistics, including space reservations, vendor liaisons, and on-site supportEnsure seamless delivery of food and beverage programs, working closely with catering partners2. Operational Support and Process Improvement:Develop and maintain operational systems to streamline event planning and executionIdentify opportunities for process improvements and implement efficiency-enhancing solutionsCollaborate with cross-functional teams to optimize resource allocation and reduce costs3. Data Analysis and Reporting:Collect and analyze event data to track key performance indicators (KPIs) and measure successCreate comprehensive reports on event outcomes, attendee feedback, and financial performanceUse data insights to inform decision-making and improve future event strategies4. Technology Integration:Leverage event management software and tools to enhance planning and execution processesCollaborate with AV and technology teams to ensure seamless integration of tech solutionsStay current with emerging event technologies and recommend innovative solutions5. Financial Management:Manage event budgets, process invoices, and perform reconciliationsAnalyze spending patterns and identify cost-saving opportunitiesDevelop forecasts and financial reports to support strategic decision-making6. Employee Experience and Workplace Support:Support Future of Work programs, coordinating hospitality and experiencesTrack and analyze space usage data to optimize workplace efficiencyCollaborate with Workplace Solutions team to maintain high standards of cleanliness and safety7. Continuous Improvement:Stay informed about industry trends and best practices in event management and operationsPropose and implement innovative ideas to enhance event experiences and operational efficiencyParticipate in professional development opportunities to expand skills and knowledgeWhat you need to succeed:2+ years of experience in hospitality environments, contributing to events and/or AV service operationsStrong analytical skills with the ability to interpret data and generate actionable insights, including ExcelProficiency in data analysis tools and event management softwareExperience in process improvement and operational efficiencyExcellent project management and organizational skillsAdaptability to learn new systemsStrong problem-solving skills and ability to think creativelyOutstanding attention to detail and commitment to accuracyExcellent communication and interpersonal skillsPreferred skills:Knowledge of AV industry-related equipment and terminologyExperience with data visualization tools and creating dashboardsFamiliarity with project management methodologiesInvolvement in industry-related associationsWhat’s in it for you?The opportunity to move along a variety of career paths with amazing networking potentialFlexible Benefits from the day you join to meet the needs of you and your familyWe’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potentialWe’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® CanadaWe are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health*LI-MSThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 58,000/58 000 – 97,000/97 000Job Category: Office AdministrationPosting End Date: 11/07/2025
Expected salary
$58000 – 97000 per year
Location
Toronto, ON
Job date
Fri, 04 Jul 2025 06:03:38 GMT
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