Front Office Executive

Job title:

Front Office Executive

Company

OChaplia Holdings

Job description

Front Office Executive (Reception + CEO Desk Support)Location:
Tress Lounge Canada Inc. Head OfficeEmployment Type:
Full-Time | In-Person | Independent ContractorCompensation:
Competitive monthly retainer + Performance-Based BonusesAbout the RoleTress Lounge Canada Inc. is seeking a polished, proactive, and highly organized Front Office Executive to serve in a dual capacity managing front desk client services and supporting the CEOs administrative and coordination needs. This role is ideal for candidates with hospitality, salon, or executive assistant experience who thrive in high-end, fast-paced environments and can communicate effectively with clients, franchisees, and leadership teams alike.Required Experience

• 24 years in front desk, guest relations, or executive support roles (luxury salons, spas, hotels, or wellness centers preferred)
• Experience with appointment scheduling, POS billing, front office operations, and executive coordination
• Excellent communication and discretion when handling high-profile clientele and sensitive information

Key Responsibilities: Front Office / Reception Duties

• Greet and check-in clients with warmth and professionalism
• Manage client flow for walk-ins, appointments, and reschedules
• Operate POS for billing, membership packages, and product sales
• Confirm appointments via phone, WhatsApp, or booking software
• Handle client inquiries and escalate service concerns when needed
• Maintain a clean, branded, and organized reception area
• Log guest feedback and support follow-ups
• Keep track of files, records, and client service history

CEO Desk / Executive Assistant Support

• Coordinate CEOs schedule, calls, and internal meetings
• Communicate with vendors, franchisees, and team members on CEOs behalf
• Maintain meeting trackers and calendar reminders (online & offline)
• Assist in compiling daily salon sales reports and staff updates
• Support internal documentation (Sheets, Docs, presentations)
• Draft messages, emails, and replies under CEOs direction
• Organize digital files and follow up on pending internal tasks
• Set up Google Meet / Zoom calls and manage calendar invites
• Ensure timely communication flow across departments

Required Tools & Software Proficiency

• WhatsApp Business, Gmail, Google Calendar
• Google Sheets, Docs, Drive
• Zoom / Google Meet

Soft Skills

• Professional and courteous communicator
• Reliable, punctual, and detail-oriented
• Strong sense of discretion with confidential data
• Calm and composed in high-pressure situations
• Groomed and presentable, aligned with luxury service expectations

Preferred/Bonus Qualifications

• Experience supporting C-level executives or business owners
• Basic knowledge of beauty or salon operations
• Multilingual (English + Hindi)

To ApplyPlease send your resume and a brief statement of interest to:
hr@tresslounge.com
Subject Line: Front Office Executive Application Your NameJob Types: Full-time, PermanentPay: $17.00-$17.33 per hourAdditional pay:

• Commission pay

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Expected salary

Location

Brampton, ON

Job date

Mon, 30 Jun 2025 22:51:53 GMT

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