Artech Information Systems
Job title:
Genesys Cloud Infra Support (Onshore SME)
Company
Artech Information Systems
Job description
We are currently seeking a Genesys Cloud Infra Support (Onshore SME) for a contract role with one of our clients in Canada.Project Duration – 12 Months Contract
Location:5 Pl. Ville-Marie, Montre’al, QC H3B 2G2 (Remote role)
Language requirement – English (French is a plus)
Remote: Will be a plus if will be the resource live in Montreal and join some in-person meetings as needed.Responsibilities:
- As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms.
- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
- Work includes L1 and L2/ basic and intermediate level troubleshooting.
- Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams.
- Expert proficiency in Genesys Call Center SIP Telephony is required.
- Expert level of proficiency in IT Infrastructure Operations is recommended. Develop and implement strategies to optimize call center operations using Genesys Call Center SIP Telephony Troubleshoot and resolve complex technical issues related to call center telephony systems
- Collaborate with cross-functional teams to enhance the efficiency of the contact center infrastructure Provide training and guidance to team members on best practices for call center telephony management.
Thank You,
Mohammad Wasif Farooqui
Direct: 289.274.2099
Email:
Expected salary
Location
Montreal, QC
Job date
Wed, 18 Jun 2025 03:06:42 GMT
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