Global Customer Care Business Intelligence Intern (Winter 2026)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Reporting to the Director of Business Operations, as a Summer Intern, you will help the Global Customer Care Business Intelligence team develop, implement, report, and provide insight into strategic and operational metrics needed by the Global Customer Care team.

Possible assignments may include wide ranging support for development, education, and promotion of the Business Intelligence team’s output. These may include usage validation, requirements gathering, and development of small-scale reporting/analysis.

You will have the opportunity to use and develop multiple skills in this role:

Data Analysis – opportunity to apply statistical analysis, data modeling and data visualization.

Statistical Knowledge – apply solid understanding of statistical concepts especially percentile, confidence intervals, etc.

Programming and Data Manipulation – proficiency in Python (maybe R), SQL, etc. to ease loading and building of analytic models.

Problem Solving/Critical thinking – an ability to analyze situations, identify patterns and propose data driven solutions.

The Must Haves:

• Currently engaged in a Bachelor’s level degree in a business or technical field (e.g., Engineering, Computer Science)
• Demonstrated proficiency with Microsoft Office Suite, especially Excel.
• Proven knowledge of statistical concepts
• Proficiency in Python, R and SQL for building of analytic models.

Pay Range:

The hourly pay range for this position is $21.50 – $29.00

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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