Graduate Ombuds Intern

Job title:

Graduate Ombuds Intern

Company

University of Alberta

Job description

DescriptionThis position is a part of the Non-Academic Staff Association (NASA).This position has an end date of April 30, 2026.Location – Work primarily takes place at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the Office of the Student Ombuds (OSO)The Office of the Student Ombuds (OSO) consists of three University ombudspersons, two undergraduate Ombuds Interns, and one graduate Ombuds Intern. The internship program trains and mentors University of Alberta students under the OSO Director’s supervision. The OSO is responsible for providing undergraduate students, graduate students, medical residents, postdoctoral fellows, applicants, student groups and other members of the University community with advice and assistance on disputes, appeals, petitions, and grievances on academic or non-academic matters. The OSO works to ensure fairness and due process, and is responsible for information and referral on University policy, procedures, and protocols related to the academic and personal well-being of all students. The OSO provides educational outreach on conflict resolution to all students, student groups, and faculty.PositionThe Graduate Ombuds Intern will work with undergraduate students on issues related to academic problems, academic offenses, and student conflicts (including residence disputes). The Graduate Ombuds Intern will upon request attend meetings, investigations and appeals as an impartial advisor for fair process.DutiesThe Graduate Ombuds Intern will develop skills and gain experience in:

• Ombuds Practices (Impartiality, Confidentiality, Independence, Accessibility)
• Fairness & Equity Practices
• Conflict Resolution & Management
• Restorative Practices
• Presentation Development & Facilitation
• Communication (Active & Empathetic Listening and Questioning)
• Collaboration & Negotiation
• University Policies & Procedures

Qualifications

• Registered University of Alberta Graduate Student
• Demonstrates maturity, diplomacy, respect and tact in working to resolve conflicts
• Protects confidentiality when working with clients
• Handles matters impartially and fairly with staff, students and the general public
• Sensitive to student diversity and promotes inclusiveness
• Fundamental knowledge of University policies and procedures
• Experience with dispute resolution processes (e.g. mediation, restorative justice – training will be provided)
• Demonstrates excellent English, speaking, reading and writing skills
• Punctual, trustworthy and meets deadlines
• Independent caseworker and collaborative team member
• Fluency in French is an important asset; note other language proficiencies
• Comfortable working in hybrid environment (remote and in-person)

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight February 11, 2025, Edmonton, Alberta local time.

Expected salary

$22.52 per hour

Location

Edmonton, AB

Job date

Thu, 30 Jan 2025 00:20:17 GMT

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