Group Manager I, TDS Operations in Toronto, Ontario

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$76,800 – $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Responsibilities

Operational Management

• Directly lead the Global Operations Services Communications Team.

• Act as the operational lead to provide oversight and ensure the team delivers on its responsibilities.

• Possess full knowledge of the group’s operational processes and controls; manage the group to execute fully on its mandate and compliance to operational controls.

• Establish indicators to assess the health of the operations; align management of the operations to these indicators to attain optimal performance levels.

Team Leadership and Development:

• Work closely with the Group Manager ll, Payment Control to provide input to the development of the group’s business plan and own assigned tasks to assist in the execution of the plan.

• Lead, coach and develop a diverse and high performing team to achieve operational, performance and career development objectives.

• Grow team expertise to align with business/operational demands; assess team’s skills and capabilities and continually look for ways to provide and enhance the value delivered.

• Identify processes for establishing performance objectives for the team. Monitor, report, address and/or reward performance in a timely manner.

• Cultivate a work environment that supports team cooperation and drives delivery of the team’s goals.

Stakeholder Engagement:

• Act as key liaison with partners and external groups to provide subject matter expertise and deliver business objectives.

• Act as an escalation contact for issues raised by internal groups/stakeholders and external partners. Ensure appropriate reporting and escalation of issues occur based on risk profile.

Risk and Compliance Management

• Ensure all operations comply with regulatory requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines.

• Collaborate with the Risk and Compliance teams to implement and monitor controls for fraud detection, sanctions screening, and other regulatory requirements.

• Identify operational risks and implement strategies to mitigate them, maintaining strict adherence to operational standards.

• Liaise with internal audit and the TDS Global Operations 1B team to facilitate audit and pRCSAs reviews.

• Own the escalation of technology/operations related incidents to the group manager (and beyond where necessary) and respective partners/business units (Global Transaction Banking, TDS Technology Support, etc.). Complete operations risk events reporting as needed.

Qualifications

• Undergraduate degree/college diploma

• 5+ years banking experience and 3+ years people management experience

• Proven experience in managing and developing diverse teams.

• Strong SWIFT and payment applications knowledge

• Proven record of managing under stressful situations

• Strong analytical and problem-solving skills.

Workplace Model

• Hybrid

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.