Group Manager II, TDS Operations in Markham, Ontario

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$91,200 – $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Responsibilities

Operational Management :

• Oversee daily operations of the Global Wire Payments Operations teams, ensuring accurate and timely processing of international transactions.

• Oversee centralized functions including Metrics, Training and Offshore work

• Manage workflows, resources and operational schedules to maintain optimal performance.

• Negotiate and help to resolve complex and/or escalated issues

• Build a client-centric, collaborative and innovative culture

Team Leadership and Development :

• Lead, mentor, and develop a high-performing team of payment processing professionals, analysts and trainers

• Establish performance objectives and provide regular feedback to team members.

• Foster a collaborative, problem-solving culture, promoting knowledge sharing and continuous improvement.

• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.

• Operate with a One Bank mindset.

• Support an environment where the team freely escalates performance and production challenges.

Risk and Compliance Management :

• Ensure all operations comply with regulatory requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines.

• Identify operational risks and implement strategies to mitigate them, maintaining strict adherence to operational standards.

Process Improvement and Efficiency :

• Continuously assess operational processes for efficiency and identify areas for improvement, such as automation or enhanced workflow tools.

• Help the business execute on change, supporting adherence, tracking and realizing benefits.

Client Service and Stakeholder Management :

• Build a client-centric, collaborative and innovative culture.

• Serve as the escalation point for complex client issues, ensuring timely resolution and client satisfaction.

• Build strong relationships with internal and external stakeholders, including clients, counterparties, and vendors.

• Work closely with other departments such as Treasury, FX, and Compliance to ensure seamless payment operations and client service.

Performance Monitoring and Reporting :

• Develop and track key performance indicators (KPIs) to measure the team’s effectiveness and operational accuracy.

• Prepare regular reports for senior management, outlining operational performance, challenges, and areas for improvement.

• Ensure adherence to Service Level Agreements (SLAs) with internal and external clients.

Qualifications

• Education : Undergraduate Degree/College Diploma in Business or a related field is preferred.

• Experience :

• Minimum of 7-10 years of banking experience with significant experience in people management.

• Proven leadership experience in managing and developing large operational teams.

• Skills :

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong communication skills, with the ability to work effectively with stakeholders at all levels.

• Proven track record in managing operations under high-volume, time-sensitive conditions.

• Experience with process improvement and automation within payment operations.

Key Competencies

• Leadership and Team Management

• Strong Knowledge of SWIFT Systems and International Payments

• Risk Management and Compliance

• Client Focused

• Analytical Thinking

• Change Management

• Stakeholder Relationship Management

• Critical thinking, problem solving and presentation skills.

Working Conditions

• Work Environment : Office environment with potential remote working options.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.