Helpdesk / Technical Support

Job title:

Helpdesk / Technical Support

Company

LanceSoft

Job description

Location Address: (on-site for the first 2 weeks for training, then once a month in office)
Contract Duration: 12 months
Number of Positions: 1
Scheduled Hours: Monday to Friday –12pm – 8pm (Expected to work Saturdays once a month)Candidate Requirements/Must-Have skills:
1) 1+ years of experience in a customer service-related position.
2) 1+ years of experience of phone customer support – preferably within the financial transactions space.
3) Experience probing and identifying customers ask – problem solving and analytical thinking demonstrated in recent project or position.Nice-To-Have Skills:

• Prior banking FI experience.
• Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
• Experience with general ledgers, cash orders or any accounting skills would be asset.

Soft Skills:

• Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
• Basic ability to work independently and manage one’s time.
• Strong multi-tasking skills as they will be on the phone and inputting order simultaneously.
• Empathetic to stressful workloads.

Expected salary

Location

Scarborough, ON

Job date

Sun, 23 Feb 2025 08:55:09 GMT

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