Education/Experience: Bachelor’s degree in relevant field or equivalent experience required.
Years of experience: 3 years customer service related experience required.
Reason for request/why opened: Support the team
Skill Percentage
Project Mgmt.
Stakeholder Support /Relationship Building
Analytical Skills (Data/Budget)
Attention to Detail/QA
Oral/written communications
Learning lifecycle (analysis, evaluation)
Systems Knowledge/ technical Acumen
Project Scope: Transformation
Team Size: 20 ppl
Selling Points of Position: Working within a leading FI organization
Background :
Strong admin focus, this is not a developer/designer profile .
Job Details:
Provide specialized L&D related research, evaluation, operations and reporting to support and advise Client businesses; analyzing and supporting the development and execution of L&D solutions
Support Lead Learning Solution Architect (LSA) on execution of large pan-portfolio L&D initiatives and complex learning solutions for LOB specific initiatives,
Support Lead LSA in deployment of key large scale programs; specifically in the launch of quarterly leadership development initiatives (partner with Leadership Development COE on learners inquiries, enrolments, manage learner attendance records).
Identify and flag any risks to annual plan execution for escalation to Lead LSA
Interact with internal/external partners, organize meetings. (e.g. documentation of meeting minutes, following up on actions required by L&D partners, Centre of Excellence (COE), Practice Management team)
Support Lead LSA to prepare project kickoff materials and support vendor onboarding for portfolio initiatives
Oversight and submission of intakes that will engage COE and partners in support of L&D annual plan projects (e.g. Intakes to engage LMS team, HR DAR, Business Management, Program Support, SSG/ Vendor Management and Delivery), as recommended by Lead LSA.
Manage ad-hoc business required LMS requests, as appropriate. Collaborate with LMS consultant and business course owners to define and obtain approval of LMS specification documents in preparation for program launch.
Respond to business requests for available learning assets on specific topic or to develop a specific competency, or research access to learning program options through a vendor/off the shelf solution
Perform research (both internal and external) as required to support and inform L&D analysis and recommendations (e.g. LMS course/ curriculum maintenance or retirement, contribute to building business case for portfolio initiative)
Identify, recommend, and implement opportunities for process improvement (e.g. tools, fine tuning forms, tracking, reporting, etc.) to increase efficiencies in the execution of a learning solution.
Support reporting related to budgeting, and workshop audience analysis (for training deployment)
Conduct analysis, evaluation/assessment and review of learner consumption and success measures related to L&D annual plan
Support problem resolution of daily escalations re: course exemptions, course functionality issues within the portfolio learning curriculum. Liaise with stakeholders in L&D or business teams to resolve.
Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk activities as necessary Conduct internal and external research projects; support the development / delivery of presentations/communications to management or broader audience
Skills:
Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Ability to work independently, prioritize tasks and manage time.
Must have:
Coordination in the L&D space
Some knowledge of LMS systems to be able to review data /analyst
Jira/Confluence.
Previous experience with computer applications, such as Microsoft Word and Excel ( Able to extract the data )
Job Details13439Contract14 monthsToronto
Expected salary
Location
Toronto, ON
Job date
Thu, 31 Jul 2025 22:16:28 GMT
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