UNHCR - United Nations High Commissioner for Refugees
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JOB DESCRIPTION
ICAO’s Capacity Development and Implementation Programme provides advice and assistance in developing and implementing projects across the full spectrum of civil aviation for the safety, security, environmental protection, and sustainable development of national and international civil aviation. The Programme is conducted under the broad policy guidance of the ICAO Assembly and of the Council. Subject to general guidance by the Secretary General, the Capacity Development and Implementation Programme is executed by the Capacity Development and Implementation Bureau (CDI).
The Capacity Development and Implementation (CDI) Bureau, provides holistic support to States and international organizations. CDI operates through seven sections that enable to effectively carry out the mandate ensuring the delivery of high-quality services.
ICAO is seeking a PPM Coordinator with expert experience in Project and Portfolio management, information security, Business processes modelling and Information and Communications Technology. The consultor will provide guidance and advice on the implementation and coordination of ongoing major projects and initiatives related to the areas of PPM. The mandate includes developing a work plan that covers the Business process improvement, the systems integration with cloud technologies currently in implementation and alignment of the documentation with the ISO 9001 Quality Assurance certification.
The consultant reports to the Director of, the Capacity Development and Implementation (CDI) Bureau and is expected to work on a daily basis and to collaborate on PPM issues with the Directors of Bureaus, the Transformation Office, the ERP project lead and the Chief Information Officer (CIO), and to present regular reports in accordance with a schedule to be agreed as part of the contract for this assignment.
The consultant should have a strong background in gathering business requirements, improving business processes and workflows, and proven experience in Project Management, in Civil Aviation and United Nations processes.
- Provide advice and guidance stimulating strategic thinking and planning, including continuous assessment of the PPM solution;
- Contribute to the strategic planning and implementation of the PPM solution and provide recommendations to improve the overall PPM Governance and to achieve more traceability and accountability across the organization;
- Manage the Operational Plan of the PPM solution
- Support the ongoing coordination work required for the Digital Transformation
- Evaluate the impact of implementing the new solution on CDI and develop a mitigation plan to address any potential issues.
- Communicate the progress of the implementation of the new solution to different CDI stakeholders
- Support the effort of the business process mapping within CDI and align them with the new solution
- Collaborate with stakeholders to review, analyse, and create detailed documentation of business processes across different sections and user needs at the operational and managerial levels.
- Support the effort of the requirements gathering sessions and translate business needs into technical solutions
- Support the creation of detailed documentation for Jira workflows, screens, and automation.
- Suggests and assesses options for business process improvement and changes, to be aligned with Quantum (the New ERP &PPM solution), Customer Relationship Management (MS Dynamic CRM) and Jira cloud functionalities and capabilities.
Essential
A second-level university degree (Master’s degree or equivalent) in computer science, information technology, information management, or business administration, or a first-level university degree in combination with two additional years of qualifying experience.
Essential
- At least 7 years of experience in strategic planning and management in information management, including information security and information and communications technology.
- Knowledge of IT systems and architecture relevant to UN common system agencies.
- Proven managerial and expert experience in information management, including information security and
- information and communications technology.
- Proficiency in project management tools and techniques, including project planning, scheduling, and resource allocation.
- Excellent analytical and problem-solving skills with the ability to translate business needs into functional requirements.
- Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
Essential
Fluent reading, writing, listening, and speaking abilities in English.
Desirable
A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, or Spanish).
It should be noted that this consultancy is to be filled for a period of 11 months.
Please note that the monthly rate for Band C varies from CAD $7,562 to CAD $10,910
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: No requirements
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