In-Store Pick Up (ISP) Outfitter

Job title:

In-Store Pick Up (ISP) Outfitter

Company

Bass Pro Shops

Job description

Summary:Reporting to the Group Sales Manager – Front End-Receiving, the In-Store Pick-Up Outfitter will greet and assist customers in placing orders, check item availability, answer questions about new and previous orders, and solve any minor issues. During the order and pick-up process, process customer funds accurately and appropriately, while explaining additional company services and processes.Responsibilities:

• Provide legendary customer experience for every customer and promote company programs
• Place orders on behalf of the customer in store, to get an item that may not be available in the store at the time
• Receive In-Store Pick-Up orders that arrive in store from the Distribution Centre
• Call customers to inform them that their orders have arrived

• Handle questions about how the In-Store Pick-Up process works to ensure the customer is well informed
• Process gift card sales through the point-of-sale system to create In-Store Pick-Up orders
• Use current Point-of-Sale and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.Accommodations are available upon request during the assessment and selection process.Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Cabela’s

Expected salary

Location

Kanata, ON – Ottawa, ON

Job date

Thu, 27 Mar 2025 06:09:36 GMT

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