Infolink – Senior Peer Advisor
University of Alberta Students’ Union
About UASU InfoLinkAre you passionate about helping students make the most of their time on campus? InfoLink is looking for you! We are a student-led information network dedicated to the campus experience. Our team of student staff can help connect you to academic, student life, and campus resources. We have six distinct locations on campus, all staffed by your Students’ Union.Job SummaryInfoLink’s main focus is to provide quality customer service to the campus community. This position involves daily administrative tasks, operational efficiency, problem solving, and client service. The Senior Peer Advisor position relies heavily on the individual’s ability to work independently and use their knowledge of operational policies and procedures to make informed decisions when assisting students. Staff can expect to work at locations such as:Student Life Central: provides assistance to students on behalf of the UASU Services Department. This location operates as the main check-in point for all UASU Student Services located in the lower level of SUB. Staff are required to be familiar with the programs provided by the UASU and have the ability to quickly switch tasks and are highly organized. Student Life Central also provides services offered by the ONEcard program.InfoLink ONEcard Service Centre: provides assistance to students on behalf of the ONEcard program. This involves issuing new cards, replacement cards, laundry cards, ID badges, managing ONEcard accounts, processing library fines, and other duties. Staff at this location regularly utilize high-level problem solving, and have a strong understanding of the ONEcard program.International Services Centre: provides assistance to students with inquiries relating to any programs within University of Alberta International (UAI). The main focus is to assist International Student Advisors in triaging students, process payments for UAI services, guide international students through getting set up in Edmonton, and provide general information to students visiting the International Services Centre. This location requires excellent prioritization skills and communication, especially in diverse contexts.Duties & Responsibilities * Provide front-line customer service and front desk administrative support at the various InfoLink locations around the University of Alberta campus, including but not limited to:
Minimum Qualifications
Preferred Qualifications
Terms Of EmploymentThis position has a start date of May 1, 2025 and an end date of April 30, 2026 with the possibility of extension. This position is posted with the intention to fill it for the start date listed, but it is subject to any changes required as a result of 2025/2026 Students’ Union and University operations.Working Conditions
Application requirementsA complete application includes an updated resume and cover letter, and a copy of your Fall 2025 and Winter 2026 class schedules. Applications without these documents will not be reviewed. Applications must be submitted before 9:00 AM MT on March 31, 2025 to be considered.We thank all applicants for their interest, but only shortlisted applicants will be contacted.For more information please contact:Kaycee Sepnio (she/her/hers) – Program Lead, InfoLinkkaycee.sepnio@su.ualberta.ca
Edmonton, AB
Wed, 12 Mar 2025 07:19:59 GMT
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