Intermediate Service Desk Technician (Queue Management) – Canada (Remote)
Info-Tech
Description :Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.Why join us?
About the roleAs a Service Desk Technician, you will play a critical role in managing and overseeing call queues, ensuring efficient resolution of service requests, and handling significant incidents that impact the business. This position is essential for maintaining smooth and uninterrupted IT operations while delivering high-quality customer service.Incident Management
Major Incident Management
Technical Support * Provide first and second-level technical support to end-users for hardware, software, and network issues.
Qualifications
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
Canada
Wed, 08 Jan 2025 00:51:59 GMT
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