Intermediate Specialist, Student Support

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

24

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service – Department:

Academic Support & Learning

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

novembre 07, 2024

Applications must be received BEFORE:

novembre 18, 2024

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$77 637,00 – $98 070,00

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position Purpose

Reporting to the Manger, Student Support, provides a holistic approach to case management support for students of concern or students at risk and students with complex needs. Identifies appropriate resources and facilitates the coordination of care and individual support with campus partners and community resources for students experiencing significant challenges to help them achieve their personal and academic goals. 

Advocates for access to supports based on the students’ specific needs and collaborates with university faculties, services, associations and community organizations. Coaches students on self-advocacy.

In this role, your responsibilities will include

• Provide case management support and intervention for students experiencing significant challenges, including but not limited to mental health and wellness, relationship conflicts, social adjustment issues, behaviour and conduct. Apply equity, diversity and recovery principles in the delivery of services and support. Additional services could include psychoeducational workshops or other services as deemed necessary to support student success.
• Advocate and facilitate student access to multiple supports on campus as well as community resources. Serve as point of contact to mobilize support and address students’ needs.
• Intervene in difficult and potentially contentious situations including suicide intervention, crisis management, conflict resolution, case management, and mediation.
• Coordinate transitions and support for students following a leave of absence from their studies to ensure necessary supports are in place. Support includes collecting and reviewing all facts pertaining to the student’s situation, developing a support plan tailored to each specific student and follow-up.
• Engage in systematic follow-up with at-risk students and remains connected to students who take short-term leaves.
• Liaise closely with support personnel in faculties and services. This includes but is not limited to working closely with Counselling Services, Academic Accommodations, Academic Support Service Unit, International Office, Residence Life, Faculties, and other campus and community resources and partners.
• Perform administrative tasks by maintaining accurate case records and a comprehensive database of student concerns.
• Facilitate training sessions for faculty and staff on key topics related to student support such as mental health, trauma-informed care and sexual assault disclosures.

What you will bring

• Bachelor’s degree in social work, counselling, education or related field (or an acceptable equivalent combination of education and experience).
• A minimum of 3 years’ experience in post-secondary or closely related settings.
• A minimum of 3 years’ experience in intervention in difficult and potentially contentious situations including suicide intervention, crisis management, conflict resolution, case management, counselling, and mediation. Experience managing responses to various crisis situations and a range of complex issues (i.e. mental health and illness, behavioral issues, anger management, substance misuse) with youth and young adults in a post-secondary setting.
• Demonstrated ability to relate to students, faculty and staff with diverse backgrounds, experiences and identities in ways that build trust and confidence.
• Demonstrated ability to respect diversity and use inclusive behaviour, responding with sensitivity and self-awareness to the unique needs of students, faculty and staff, including visible and non-visible dimensions of diversity.
• Demonstrated ability to work with and assist students in navigating through complex systems.
• Ability to act with a considerable degree of autonomy and independence in the identification and case management of students of concern, adhering to University of Ottawa policies and provincial privacy law.
• Demonstrated ability to work collaboratively and effectively in an inter professional environment with external agencies.
• Flexibility of working hours will be required to meet student needs which may arise outside of traditional work hours.
• Excellent interpersonal skills and communication skills (written and verbal) in English and French.
• Experience in a higher education and knowledge of personal, social, academic and systemic barriers impacting a student’s success.
• Knowledge of academic systems and the requirements for success.
• Comprehensive knowledge of campus and community resources.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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