IT Support Technician Tier 1 – Hybrid (18-month contract)

Job title:

IT Support Technician Tier 1 – Hybrid (18-month contract)

Company

Cowan Insurance Group

Job description

Cowan Insurance is seeking a highly motivated IT Support Technician – Tier 1, on an 18-month contract basis, to join our successful and dynamic team. We are looking for a passionate, results-driven individual with attention to detail who takes pride in a job well done. In this role you will be resolving issues related to user hardware, software, and security remotely and on-site to all the internal departments and staff. You will communicate directly with end users to learn specific details on the issue they are experiencing, working through various troubleshooting techniques to resolve.What you will do:

• Assist in set-up of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations
• Ability to ensure proper recording, documentation and closure of technical issues utilizing our ticket software system – ManageEngine ServiceDesk Plus
• Guide clients through a step-by-step process via phone, email, or chat until they successfully resolve a technical issue
• Analytic behaviours to determine cause, resolution and potential trends in support issues raised
• Demonstrate ability to collaborate with vendors and colleagues to carry out daily operational tasks
• Properly escalate unresolved issues to appropriate internal team members
• Support the IT department with various projects and tasks

What you will bring:

• Diploma in Computer Technology or equivalent
• Experience including, but not limited to: Windows 10\11, Active Directory, Exchange, Microsoft Office 365, Microsoft Teams, Microsoft Azure and Endpoint Manager, Desktops, Laptops, iPhone, Printers, Desktop Scanners
• Excellent interpersonal, customer service, communication, and problem-solving skills
• Strong analytical and problem-solving skills is an asset
• Ability to work independently with minimum supervision in a fast-paced environment
• Previous experience in Finance or Insurance industry; considered nice to have
• Excellent attention to detail, time management, planning, and organizational skills.

Who We Are:Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!What sets us apart?Be in good companyIntegrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.Challenge your thinkingYou’re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.Grow togetherWe believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.Benefits and perks:

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?Please Apply!This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual’s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.#LI-Hybrid

Expected salary

Location

Brantford, ON

Job date

Sun, 03 Nov 2024 07:39:11 GMT

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