ITSM Operations Analyst

Job title:

ITSM Operations Analyst

Company

Amrize

Job description

ABOUT THE ROLEUnder the general direction of the Head of IT Plant Operations, the ITSM Operations Analyst is responsible for providing operational execution in resolving end user concerns and requests. The role offers Tier 2 and Tier 3 support services, acts as an escalation point for the Service Desk and Tier 1 support, and makes sure service levels are met. The ITSM Operations Analyst also contributes to and leads IT and Business projects related to services such as Collaboration, Network, Endpoints, and Software. This role is responsible for meeting pre-defined metrics and benchmarks, adhering to standards and processes for execution excellence, and creating instructional documentation around processes and procedures.This is a 6-month contract role.WHAT YOU’LL ACCOMPLISH

• Resolve and respond to customer issues
• Act as a Tier 2 and Tier 3 escalation point for complex business system concerns and issues.
• Actively engage in project assignments, including defining and leading project tasks to ensure adherence to budget, schedule, and scope.
• Maintain, monitor, and administer related computing environments, including directories, systems software, applications software, and management tools.
• Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
• Lead customer training sessions on IT policies, directives, and processes, acting as a Subject Matter Expert and Champion within the Business.
• Consistently meet assigned project deadlines in an agile and rapidly moving environment.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.

WHAT WE’RE LOOKING FOR

• Education: Bachelor’s Degree or equivalent professional experience.
• Field of Study Preferred: Computer Science, Engineering, or related discipline with an IT focus.
• Required Work Experience: 3-5 years in End User Support.
• Preferred Technical Skills: Experience with Active Directory, Service Now (SNOW), Microsoft SQL.
• Travel Requirements: Locally up to 40%, vehicle and driver license required.

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (“PPE”), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment.
• Company-provided personal protective equipment ensuring your safety and comfort on the job

This posting is for an existing vacancy at Amrize Canada Inc.BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We’re seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Expected salary

Location

Mississauga, ON

Job date

Sat, 02 Aug 2025 05:31:49 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnearcanada.com) you saw this job posting.