Journey Delivery Manager

Job title:

Journey Delivery Manager

Company

Randstad

Job description

Do you thrive on orchestrating complex design programs while driving meaningful change in employee experiences? Are you passionate about enabling design teams to deliver exceptional solutions? As our Journey Delivery Manager for Employee Experience, you will be at the forefront of transforming how we design, deliver, and implement employee journey solutions, combining strategic journey management with change enablement to ensure successful adoption across the enterprise.
This opportunity combines hands-on journey leadership with strategic business partnership and works cross-functionally to deliver impactful employee experiences across our organization. This role sits in the Employee Experience Design and Insights team within our broader Employee Experience organization.
Pay rate 44.70
6 months contractAdvantages
Work for one of the top 5 Banks in Canada
6 months contract
Competitive pay rateResponsibilities
We want to create efficient, effective ways of delivering employee experience solutions while ensuring successful implementation and adoption. That is where you come in. The Journey Delivery Manager orchestrates the delivery of employee journey initiatives while ensuring business requirements are met and changes are smoothly adopted. You will collaborate with designers, stakeholders, and business partners to make our design implementation process seamless and successful.
What you would work on:
Journey Leadership & Delivery
– Orchestrate one or multiple employee journey initiatives using lightweight agile practices
– Develop and maintain program roadmaps aligned with business objectives
– Drive integrated planning across design, technology, and business workstreams
– Establish governance and ways of working that protect design team effectiveness
– Monitor program health and proactively address risks and dependencies
– Support prioritization and resource planning aligned with business objectives
– Create frameworks for measuring program success and adoption
Business Partnership & Change Management
– Partner with HR and business stakeholders to understand requirements and constraints
– Develop comprehensive change and implementation strategies
– Build and maintain relationships with key stakeholders across the organization
– Create and manage communication plans for new journey rollouts
– Drive stakeholder alignment and buy-in for journey solutions
– Support training and enablement activities
– Track adoption metrics and program outcomes
Design Team Enablement
– Remove obstacles and streamline processes to maintain team momentum
– Facilitate effective collaboration between designers and business partners– Support design critique and review processes
– Help break down complex journey work into manageable deliverables
– Champion user-centered design practices across the organization
– Bridge communication between design teams and business stakeholdersQualifications
– Strong background in change management and stakeholder engagement
– Experience working with design teams and design processes
– Track record of delivering complex programs in large organizations
– Excellent facilitation and communication skills
– Understanding of employee experience and HR processes
– Ability to influence and align stakeholders
– Comfortable working in ambiguous environments with multidisciplinary teams
– Experience with lightweight agile practices
– Strong problem-solving and analytical capabilitiesSummary
If you are interested in the Journey Delivery Manager please apply online today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

Location

Toronto, ON

Job date

Fri, 07 Feb 2025 01:37:20 GMT

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