Lead Customer Success Specialist

Job title:

Lead Customer Success Specialist

Company

ApTask

Job description

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Detailed tasks include, but are not limited to the following:
Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer success strategies and best practices, as well as customer support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer success metrics and data as directedResponsibilities include, but are not limited to the following:
Serve as day to day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third party service providers, to ensure timely deliverables
Collaborate, problem solve, and or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
Work with our fleet leadership team to boost customer referrals and develop case studiesRequired skills and qualifications include, but are not limited to the following:
Three to five years of experience in customer success.
Strong skills in verbal and written communications, strategic planning, and project management.
Analytical and process oriented mindset.
Ability to work effectively across multiple departments in a deadline driven environment.
Active team player, self-starter, and multitasker who can quickly adjust priorities.Preferred skills and qualifications include, but are not limited to the following:
Bachelor degree or equivalent in Computer Science or Communications
Knowledge of Jira
Prior Knowledge of Observability APM products such as Grafana Labs AppDynamics Opentelemetry
Experience in event planning
Customer Success
APM ProductsAbout ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .Applicant Consent:
By submitting your application, you agree to ApTask’s (www.aptask.com) and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.

Expected salary

Location

Montreal, QC

Job date

Wed, 07 May 2025 22:23:15 GMT

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