Learner Engagement Advisor

Job title:

Learner Engagement Advisor

Company

Mount Royal University

Job description

Job TitleLearner Engagement AdvisorJob TypeContinuing TermUnion or Employee GroupMRSAPosition ClassificationSAC07 Academic Services VIISalary GradeFT or PTPart-timePosition End Date (if applicable)LocationMRU Main Campus – Calgary, AB T3E 6K6 CA (Primary)About this PositionAbout the Faculty of Continuing EducationMount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students per year, we offer a suite of Ministry of Advanced Education-approved programs (occupational programs in massage, personal fitness trainer and funeral education; academic upgrading; and our Transitional Vocational Programming), over 60 programs and 350+ courses to support professional and personal development in a wide range of topics, and our Conservatory (which offers a broad range of music and speech arts programming). Our courses cover a wide range of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.About the Transitional Vocational Program & Inclusive Post Secondary EducationThe Transitional Vocational Program (TVP) assists students with developmental disabilities in preparing for competitive employment and community living. It combines on-campus instruction with community-based work practicums. There are full time and part time program options for students.Students in MRU’s Inclusive Post-Secondary Education are enrolled in a variety of programs of study throughout the University, and we work to expand those programs of study based on the interest of each individual student. Students are encouraged and supported to connect with their classmates, get involved in various on-campus extra-curricular activities and events, and to pursue interest specific practicum and work opportunitiesAbout the RoleThe and initiative are seeking a part-time Learner Engagement Advisor (LEA) to support their busy program areas. This front facing, student focused position serves as the primary contact for current and prospective learners for programming within the Faculty of Continuing Education. The LEA works collaboratively with the programming teams to provide learner support and resolve concerns. This position is responsible for advising learners on general program information, admission and graduation requirements, Faculty and University policies and procedures, industry or career-related information, and assisting with course access and technical issues. This position must engage with learners, program staff, registration staff, instructors, and the University community. The LEA also works closely with various staff to develop learner-friendly communications and processes, and advocate for learner needs. This position is not eligible for the hybrid work program.The role is scheduled for Monday – Friday for 27.5 hours. There is an inactive period July 1-August 14 annually.ResponsibilitiesAdvising, Support & Student CommunicationProvides professional customer service and developmental learner advising in all interactions with the goal of learner attraction, retention, and satisfaction.Responds to inquiries regarding programs and courses.Provides prospective learners with accurate and detailed course or program information (phone, email, virtual and in person) as required.Advises current and prospective learners on program and course options.Manages delegated email accounts related to programs, and provides professional and prompt responses to inquiries.Responds to learner concerns and complaints regarding courses/programs and escalates to the program coordinator/program administrator as needed.Maintains a high level of knowledge of learner information systems relating to learner enrolment records.Assesses applications for admission based on entrance requirementsGenerates admission letters for admitted programs as required.Disseminates orientation and registration information for programs as required.Maintains admitted programs learner records as per MRU record retention schedule.Assists the program coordinator as needed, with reviewing exceptional applications to graduate.Refers learners and instructors to various resources available specific to course issues, disagreements, or grade appeals. Escalates to program coordinator/program administrator as required.Compiles learner progress reports for programs that are revised/suspended.Assists with the coordination of educational and promotional events related to programming (e.g., information sessions, trade shows, conferences, job fairs, etc.).Attends trade shows, specialty events, graduation, open houses, and conferences to market programs as required.Writes email template responses to frequently asked questions regarding programming.Collaboration & General AdministrationManages personal workload and calendar based on semester timelines and priorities.Works collaboratively with other team members.Maintains accurate, confidential documentation of advising conversations to support team members with future communications.Contributes to the evaluation and planning of programs and courses by providing input/insight into program operation and growth.Contributes and collaborates with coworkers by sharing perspectives, best practices, and insights related to the role on various projects including curriculum development, copyright, Faculty working groups, etc. as required.Assists colleagues as needed, including short term coverage.Attends and contributes to Faculty meetings.Provides excellent customer service to all internal and external stakeholders.Seeks direction on University policy and procedures as required.Adheres to all Faculty and University policiesQualificationsBachelor’s Degree or equivalent in a related field18 – 24 months of related work experience, including working with clients on an one-to-one basisExperience in a post-secondary environment, particularly related student advising and recruitmentExperience working with and supporting diverse student groups, including adults with developmental disabilities.Professional and inclusive mindset.Salary: $ 30.76 – $38.92Closing Date: January 03, 2025A cover letter, resume and portfolio samples should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. We encourage all qualified candidates to apply; however, Canadian citizens, permanent residents and others currently legally eligible to work in Canada will be given priority.If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at .Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis. Learn more about .Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Expected salary

Location

Calgary, AB

Job date

Sun, 22 Dec 2024 04:07:02 GMT

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