Learning Experience Specialist

Job title:

Learning Experience Specialist

Company

ATB

Job description

:At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ).Life at ATB is about more than work. In fact, we’re consistently recognized as one of thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.About the roleAs ATB’s next Learning Experience Specialist, you’ll be responsible for the smooth and efficient operational delivery of multiple ATB-wide learning programs and events. You have an eye for detail and a knack for adding those special touches that make our programs truly shine and delight team members. As part of a team of trusted Learning Experience Specialists, you’ll manage end-to-end logistics, coordinate across stakeholders, and collaborate to ensure seamless program delivery across ATB to help our team members learn, grow, and succeed! While this role currently focuses on leadership development, support/role may evolve based on organizational needs.Accountabilities

• Manage all end-to-end operational/administrative aspects for multiple ATB learning programs (enrollments, waitlists, scheduling, calendars, attendance, pre-work, completion tracking, access permissions, facilitation coordination, communication, post-program follow up, etc.).
• Collaborate effectively across teams and with diverse stakeholders (program leads, instructional designers, facilitators, vendors, etc.) to help drive the learning strategies and goals for learning programs.
• Lead the delivery of in-person and virtual learning programs by managing logistics such as setup and takedown of learning spaces, preparing & distributing classroom materials, and coordinating other program needs. This may require occasional travel to Calgary/Edmonton.
• Plan and execute on learning-related events, such as kick-off events, graduation ceremonies, and networking opportunities.
• Serve as a primary point of contact for program inquiries, providing expert guidance and assistance to team members and escalating complex issues as needed. You will primarily liaise with leaders at all levels of the organization, from frontline managers to C-suite executives, to ensure their learning needs are met.
• Manage program budgets effectively, including forecasting, tracking expenses, and ensuring adherence to budget guidelines.
• Manage operational excellence by collaborating with other Learning Experience Specialists within the Office of the Registrar to streamline processes, document best practices, and ensure consistent and seamless program delivery and learner experiences across all ATB learning programs.
• Act as a trusted advisor to program leads and stakeholders, using data and research to solve operational challenges, contribute to program improvement and champion the learner experience (big picture scheduling, everyday policies, communication needs, best practices, experiential opportunities etc.).
• Provide comprehensive program support by effectively utilizing learning platforms (Absorb, Degreed etc.) and available templates.
• Enhance the learner experience by incorporating creative and thoughtful elements into events and learning programs (e.g., welcome gifts, themed activities, personalized recognition).
• Gather and analyze key program data: Collect feedback, identify trends, and provide data-driven insights to program leads for continuous improvement of programs and processes.
• Partner with stakeholders to create and leverage communication, design, and data templates to manage programs effectively and deliver results (announcements, reporting, etc.).

Skills, experience & requirementsTechnical Skills

• Course & Event Management – Ability to prioritize, organize, coordinate, and manage manage multiple program and event logistics effectively & efficiently
• Project delivery, Planning, and Steering – Ensure alignment with project plans and stakeholders, adapting as needed to changing circumstances and priorities
• Learning Technology Platforms – Ability to leverage and manipulate learning management platforms that manage administration of learning assets
• Training Documentation – Record and maintain key details to ensure seamless delivery of programs
• Budget Management
• Familiarity with Google Workspace applications (Docs, Sheets, Slides, etc.) is considered an asset

Interpersonal Skills

• Client centricity and value creation for team members – Ability to manage programs & events seamlessly, delivering engaging and memorable experiences to team members through attention to detail and creative touches
• Empathy and Compassion – Understanding and relating to the learner’s perspective to create a positive and supportive learning environment, while providing outstanding client service through prompt and helpful responses to inquiries
• Stakeholder Management – Includes comfort and confidence building relationships with leaders at all levels, demonstrating professionalism and adaptability
• Critical Thinking & Problem Solving
• Teaming in a Matrix Environment
• Organization
• Verbal & Written Communication
• Feedback

Accreditation

• Bachelor’s degree in Business Administration, Adult Education, Communications or other related programs or equivalent experience
• Proven ability to manage multiple projects & initiatives while providing outstanding client service

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the program created by the Canadian Council for Aboriginal Business.What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know atStay in touch
We’re excited that you’re interested in a career with ATB. Follow us on , and to learn more about what our team is up to.

Expected salary

Location

Calgary, AB

Job date

Sat, 04 Jan 2025 00:44:53 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnearcanada.com) you saw this job posting.