Legal Support Specialist

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

legal

Target Openings

1

What Is the Opportunity?

Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you. As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action. You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries. Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.

What Will You Do?

• Identify incoming documents, including but not limited to, physical mail, emails and faxes.
• Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
• Greet and direct visitors to appropriate personnel.
• Answer and route incoming telephone calls.
• Order, receive, and maintain office supplies.
• Review and code invoices for payment as appropriate.
• Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
• Respond to inquiries and requests for information in a timely and professional manner.
• Use reference guides and training materials to independently find answers to procedural questions.
• Use Subject Matter Experts effectively and judiciously.
• Apply rush procedures if required to avoid missing deadlines.
• Maintain and continually improve general office skills for optimal production and organization.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
• Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
• Ability to manage time and prioritize multiple tasks.
• Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
• Ability to work independently and part of a team.
• Relationship building skills with the ability to collaborate effectively with business partners.
• Ability to gather, analyze, and interpret information to make decisions and solve problems.
• Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.

What is a Must Have?

• High School Degree or GED.
• Proficient in use of email, MS Office, internet search engines and other software applications.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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