Manager, End User Technology & Service Desk

SaskEnergy

Job title:

Manager, End User Technology & Service Desk

Company

SaskEnergy

Job description

SaskEnergy is seeking a qualified and motivated individual to join our team. The Manager, End-User Technology & Service Desk is responsible for leading all aspects of the support and improvement of end-user productivity tools and services within the organization. This position ensures end-user tools and services meet business goals and support efficient and effective operations.Position DetailsNon-union – This position is permanent full time.Key AccountabilitiesManage the development, maintenance, and lifecycle of end-user hardware, productivity tools and services, ensuring alignment with business requirements and organizational goals throughout planning, development, testing, deployment, and support.Manage escalated issues to ensure timely and effective resolution.Collaborate with partners, including senior executives, to capture and prioritize relevant requirements of resources and services.Ensure end-user applications and platforms are reliable, scalable, and secure, adhering to industry processes and compliance requirements.Monitor and support business unit performance, team effectiveness and accountability to ensure planned goals result in desired outcomes.Monitor service level achievement and lead corrective action to bring service levels in line with agreements.Monitor end-user efficiency tool performance and user satisfaction, making necessary adjustments to improve service quality.Implement and maintain effective monitoring, incident management, and problem resolution processes.Ensure effective change management practices are in place for updates and deployments of end-user tools and services.Oversee the Cloud activities, consisting of road mapping, prioritizing, and deploying productivity and collaboration capabilities on out-of-the-box M365.Support the adoption and continuous value delivery of efficiency platforms.Other related duties as assigned.Knowledge/Skills/AbilitiesDegree in Business Administration, Computer Science, Information Technology, or a related field.Seven (7) years of experience in IT support and end-user productivity management.Relevant certifications in Information Technology support and end-user productivity management (e.g., ITIL, Microsoft Certified: Modern Desktop Administrator).Ability to work with senior leaders and Executives effectively.Experience in project management would be considered an asset.Ability to foster a culture focused on safety, innovation and teamwork.Must have a continuing record of professional development and continuous learning.Strong problem-solving skills and the ability to think strategically.Strong verbal and written communication skills, with the capacity to interact effectively with technical and non-technical partners.Ability to prioritize and work under pressure in a fast-paced environment.A suitable combination of relevant education and experience may also be considered.Additional InformationA valid Class 5 driver’s license is required.Travel, including overnight stays away from bid headquarters is required on occasion.Application InstructionsPlease apply online with your cover letter and resume outlining your qualifications.For more information on this position, please contact Human Resources at 306-777-9091.Closing DateDecember 16, 2024Salary Range$103,960 – $149,116#LI-POST

Expected salary

$103960 – 149116 per year

Location

Regina, SK

Job date

Thu, 05 Dec 2024 00:34:02 GMT

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