Thomson Reuters is seeking an exceptional Manager, legal Operations to join our General Counsel’s Office (GCO) and drive transformative change in our legal operations through advanced AI implementation and process optimization. This leadership role will be responsible for overseeing the day-to-day legal operations of the GCO, with a focus on innovating and optimizing our processes, leveraging cutting-edge technology and AI solutions, including Thomson Reuters products, to enhance the delivery of legal services and drive business value.
The ideal candidate will be a seasoned legal operations expert with a unique blend of legal, technical, and business acumen, gained through experience as a practicing lawyer or paralegal, preferably leading a mature legal operations function. A deep understanding of legal processes, workflows, and technology-enabled solutions, including Thomson Reuters products, is essential, as well as a proven track record of leading cross-functional teams, managing complex projects and driving change initiatives.
This opportunity offers a unique opportunity to transform internal legal operations using our own leading edge and proprietary products, while also engaging directly with Thomson Reuters’s commercial, product and technology teams as we bring AI-driven solutions to our customers.
About the Role
In this opportunity as Manager, Legal Operations, your key responsibilities will be:
Strategic Planning and Leadership
- Help the department set its annual & long-term goals to enable growth in alignment with our corporate strategy. Track to and report on these objectives.
- Lead, develop and mentor a small, global team of legal operations professionals and specialists.
Technology and Process
- Evolve our technology and innovation roadmap, and develop or enhance maturity in all key areas – eBilling, workflow and document automation, self-service, knowledge management, document management, matter management, eSignature, etc. Drive the adoption and usage of technology and AI tools, including Thomson Reuters products, across the general counsel office.
- Examine existing processes and workflows and capture opportunities to make things simpler and automated.
- Collaborate with the legal team to develop and maintain playbooks, templates, and other knowledge-sharing resources.
- Develop change management strategies to train, encourage, and support the staff to evolve our ways of working.
Outside Counsel and Legal Vendor Management
- Partner with procurement, accounts payable and members of the General Counsel’s Office to ensure value with our vendors, monitor forecasts vs. actuals, support process definition and training and all other aspects of vendor and outside counsel management, including reporting on all of these. Help to optimize processes to engage outside counsel and manage outside counsel spend.
Stakeholder Management
- Build and maintain strong relationships with key stakeholders, including across the general counsel office, technology, segments, product and other business leaders.
- Develop and deliver training and communications materials to promote awareness and adoption of AI tools and other new technologies.
- Provide regular updates and feedback to stakeholders on project progress and outcomes.
Financial Planning and Analysis
- Development and management of the General Counsel’s Office annual operating plan, to include forecasting and accruals. Participate in strategic planning process to determine future headcount and spend by practice and geography. Works closely with Finance and HR as key stakeholders and partners.
Data & Analytics
- Develop maturity in all areas of our use of data and analytics, especially within our Commercial practice group. Develop and refine dashboards for use by Chief Legal Officer and GCO Leadership Team.
Industry Engagement
- Engage with external industry groups to stay current on emerging industry trends and best practices.
- Identify and evaluate new tools and technologies that can enhance the delivery of legal services.
About You
You’re a fit for the role of Manager, Legal Operations if your background includes:
- JD/LLB degree or equivalent legal qualification, or extensive paralegal experience with demonstrated expertise in legal operations transformation.
- 5+ years of progressive experience in legal operations management, with a proven track record of implementing technology solutions in a legal environment.
- Deep understanding of legal workflows.
- Excellent communication, project management and stakeholder management skills.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong analytical and problem-solving skills, with the ability to leverage data and metrics to inform decision-making.
- Experience with Thomson Reuters legal products and services preferred.
- Certification in legal operations, project management, or a related field a benefit.
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What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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