Manager, Loyalty & Partnership Technical Operations (Scene+)

Job title:

Manager, Loyalty & Partnership Technical Operations (Scene+)

Company

Scotiabank

Job description

Requisition ID: 209043Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Manager, Loyalty & Partnership Technical Operations, you will contribute to the overall success of the Scene+ program, supporting roadmap initiatives, monitoring related reporting, resolving customer escalation issues, driving the resolution of issues in partnership with IT and Digital teams, and ensuring stability of the overall system.Is this role right for you? In this role, you will:Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledgeAct as a subject matter expert of the Scene+ loyalty program to support project workstreams, working closely with the internal Loyalty Partnership team, internal business partners (i.e. IT, Digital, Product), and external vendorsLead the management and support of related internal and external vendor roadmap initiativesEnsure requirements are thoroughly documented and understood from both a business process and technical system perspective, while consistently adding value to the user and customer experienceEnsure the end-to-end process is fully analyzed and documented, including all delivery channels, affected processing units and technologiesEngage and manage relationships with partners to ensure system requirements are realized, by reviewing test plans, test scenarios and test results to drive monthly releases to successful implementationManage daily production support, customer escalation issues and proactive resolution of rejects generated via Power BI reportsMonitor platform stability health via Power BI reports and identify opportunities for possible changes or resolution while keeping senior management updatedTrack issues raised by internal audit and asset risk owners to ensure risk is addressed appropriately and remediation is completed within pre-determined timelinesUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisionsDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Post-secondary education in a related field; completion of Business Analysis or Scrum Product Owner/Master certifications is a strong assetRelated work experience in financial services and technology, with a strong focus on managing complex systems and business initiativesAdvanced analytical, problem solving and project lifecycle experience, understanding various methodologies and expected outputsStrong understanding of current IT and Digital practices in order to keep up with rapidly changing technology, including system development techniques, requirements specification, testing methodologies, real time analytical and formal modelling toolsStrong working knowledge of MS Project, MS Office, MS Visio, Miro, JIRA and ConfluenceStrong communication and collaboration skills, supported by well developed logical and analytical competenciesThe ability to multitask and thoroughly manage multiple projects simultaneously through effective time managementExperience working in both Waterfall and Agile environmentsDemonstrated curiosity to learn and adapt to evolving prioritiesComfortability working in a hybrid work environmentLocation(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary

Location

Toronto, ON

Job date

Thu, 17 Oct 2024 05:46:20 GMT

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