Manager Process Engineering and Service Excellence

Job title:

Manager Process Engineering and Service Excellence

Company

Purolator

Job description

It’s not a package. It’s a promise®.As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.DescriptionThe Manager, Process Engineering and Service Excellence will be responsible for managing service excellence programs and driving performance improvement initiatives. Key areas of responsibilities include:

• Sets and monitors operations performance KPI and metrics for all levels of operations which include development of the KPI, method of reporting, establishing data owners, maintenance of the KPI, managementof control plans, etc.
• Responsible for the Trak 3 program strategy from a governance and process stand-point to drive focus in the field, including collaborating with the technology team on system investment opportunities.
• Provides business intelligence and insights on operations performance, key levers and improvement opportunities
• Owns the overall operations management review cadence which include monthly business reviews and national business reviews and field operation reviews

Responsibilities

• Lead the service excellence team with a focus on performance excellence, business hydraulics, and operations dynamics.
• Responsible for managing and meeting operations performance targets and initiatives;
• Responsible for monitoring and compliance of Trak 3 activities from a process stand-point to help identify gaps and opportunities to drive continuous improvement in the field.
• Establish standards and operating procedures for Trak 3 in collaboration with process excellence team.
• Develop new reporting capabilities to provide line of sight on our performance and identify and action on opportunities
• Integrate, consolidate and manage scope, resources, timelines and budgets on projects/initiatives
• Identifies and leads common programs that help improve operations performance across all regions
• Manage and monitor multiple interdependent performance improvement projects and initiatives across the regions.
• Oversee and manage performance and ROI on all initiatives
• Be the trusted adviser and manage executive communication on all aspects of the program including progress metrics, issues and risks and mitigating actions
• Work collaboratively with finance function to ensure tight alignment on financial and operations performance
• Conducting career development and performance reviews for team members, providing ongoing support and accountability for achievement;
• Performing other related duties as required.

Knowledge, Skills and Abilities

• Degree in Business Management/Industrial Engineering/BS degree in Engineering or Operations Research or equivalent

Strong analytical and problem solving skills * Project Management skills required-PMP designation preferred but not required

• Six Sigma tools and techniques
• Strong written and oral communications skills
• Ability to develop and present business cases to senior management.
• Ability to establish work goals, objectives and standards to be achieved by subordinates
• Ability to performance manage subordinates while keeping manager informed of performance discussions andresults.
• Minimum of 4-8 years of leadership experience in a high availability Supply Chain(Transportation/Network/logistic) environment
• Experience in working in a complex cross functional environment
• Frequent interaction with senior management on projects and updates
• Conveys information fluently, interpreting and clarifying details and explaining rationale.
• Comprehensive knowledge of Productivity and performance measures
• Arranges training or assignments, give timely coaching, to foster learning and development
• Has managed resources, timelines and budgets

POSTING DETAILS
Location: any location
Working Conditions: Office EnvironmentReports to: Senior Manager Service Excellence
—Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact:We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Expected salary

Location

Mississauga, ON

Job date

Sat, 23 Aug 2025 22:13:19 GMT

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