Work closely with the Ericsson customer to advise Small Medium Enterprise of 5G testbed capabilities and offerings.
Perform technical onboarding of users to a 5G testbed including the coordination of on-site or remote access to the testbed.
Provide Tier 1 technical support to users of the 5G testbed and conduct troubleshooting to solve issues and escalate to Tier 2 and Tier 3 technical support resources.
Complete reports and analysis for 5G testbed performance and support the day -to – day delivery of the programs.
Implement surveys that can be used to track program outcomes reporting.
Work closely with the Hubs and other stakeholders to implement programs, develop regular status reports, and support uses of the testbed.
Support events that leverage the testbed.
Support presentations to internal and external stakeholders on 5G testbed.
Provide Mon-Fri 8*5 support in a control center environment.
Perform product and service monitoring of Core & RAN components for an operational network.
Raise, assign, and manage network trouble tickets if needed.
Isolate problems and engage fix agents for resolution.
Manage e-mail notifications for network events.
Answer phone calls and route appropriately for network events.
Performs tasks in a range of processes or procedures within defined procedures
and guidelines.
Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
Train and guide colleagues, customers and/or suppliers.
The skills you bring:
Minimum of 5-7 years of telecommunications network experience
Good understanding of 5G and 4G RAN and CORE.
Familiar with call center and operational center requirements and expectations
Good understanding of telecommunications network topology and elements
Familiar with ITIL processes and procedures a plus
Organization and multitasking skills are a must
Strong communication skills with an ability to communicate effectively (written and verbal)
Must be able to work 8*5 from the customer site at Ottawa and if required varied shifts to include nights and weekends.
Must be able to work at office (5 days a week)
Working level knowledge of Microsoft Office suite of applications
Expected salary
Location
Ottawa, ON
Job date
Sat, 07 Dec 2024 00:00:07 GMT
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