Operations Officer

Job title:

Operations Officer

Company

Randstad

Job description

Job Description
We are seeking a highly organized and detail-oriented Operations Officer to join the Wealth Shared Services team in Toronto. This role involves supporting peak season volumes, working in a hybrid environment with mandatory onsite presence on Mondays and Tuesdays. The Operations Officer will ensure efficient day-to-day operations, fulfill service level goals, and contribute positively to the customer experience.
This is an excellent opportunity for someone with a background in back-office operations and a desire to work in a dynamic, fast-paced environment. While banking or financial institution (FI) experience is a plus, it is not mandatory.Advantages
– Hybrid work environment: Flexibility to work from home with mandatory onsite days (Mondays and Tuesdays).
– Opportunity for growth: Possible extension or conversion based on performance.
– Dynamic work environment: Collaborate with a talented team, handling diverse tasks.
– Competitive pay: $22.50 per hour with potential for weekend shifts during peak periods.Responsibilities
– Customer focused: Provide exceptional customer service to both internal and external stakeholders.
– Address and resolve customer problems using established procedures and escalate when necessary and ensure that all processes, inquiries, and transactions meet service level goals.
– Shareholder driven duties: Act as a subject matter expert within your area, offering guidance to partners as needed.
– Complete assigned tasks with accuracy and within established standards.
– Actively participate in daily work distribution and team touchpoints.
– Contribute to audits by following audit and process guidelines.
– Identify areas of risk and escalate concerns as necessary.
– Operational Duties: Suggest and participate in process improvements to enhance operational efficiency.
– Understand and apply bank/service center operating policies and procedures.
– Demonstrate adaptability to change and adopt new processes and technology improvements as needed.
– Maintain due diligence to ensure the accuracy of all transactions.Qualifications
Must Have:
Proven operations experience in a similar environment.
Proficiency in the Microsoft Office Suite (Excel, Word, Outlook).
Previous back-office experience, demonstrating attention to detail and strong organizational skills.
Nice to Have:
Coding experience.
Prior work experience in banking or financial institutions (FI).Summary
This is an exciting opportunity for candidates with a background in operations who are looking for growth in a collaborative, customer-focused environment. Apply now to be part of a team that values accuracy, innovation, and customer satisfaction!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$22.5 per hour

Location

Toronto, ON

Job date

Thu, 24 Oct 2024 06:58:34 GMT

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