Order Management Representative

Job title:

Order Management Representative

Company

Randstad

Job description

Do you have experience in customer service or call center environment? are you a motivated person with motivation and strong MS office skills?
If so, this role is for you!
Our client is looking for an order management representative for the team to act as a single point of contact for customers post order to ensure the best customer experience.Advantages
Contract – Full time
Competitive pay rate
10 month contract – Full time roleResponsibilities
PRIMARY FUNCTION:Own the order to cash cycle for single phase and three-phase Uninterruptable Power Supply (UPS)products and projects. Act as the single point of contact for customers post order to ensure a superbcustomer experience that results in repeat business. Coordinate with internal resources (Sales,Application Engineering, Finance, Logistics, Service) to accurately maintain project files.ESSENTIAL FUNCTIONS: Works closely with inside sales personnel, application engineering, channel and regional managersto book orders and transition customers from sales to post-order support Communicates directly with the outside sales, independent sales agencies, distributors, contractors,engineers and end users to ensure spec drawings, sign offs, releases and deliveries are maintainedas needed Builds and maintains excellent working relationships with sales agencies and distributors Advises customers on use and application of standard products and refers more technical inquiriesto appropriate personnel Accurately processes all customer Orders (received via phone, fax or electronically frommanufacturers’ reps, distributors, OEM’s & internal sales personnel), Return Material Authorizationsand credit requests Coordinates and communicates effectively with Purchasing, marketing, engineering, field sales, andother internal departments to ensure accurate, on-time delivery of project commitments Provides input and changes to finance for revenue and margin forecast Responsible for ensuring issues are escalated to managers for prompt investigation and action asrequired Communicates and submits in a timely manner, purchase requisitions to purchasing. Providessupporting documentation (quotes, emails) for non- standard product, pre-ordered product andmaintain stocked single phase product levels. Works with Project Management and Service to complete factory testing, Canadian StandardsAssociation (CSA) requirements, fulfill all project documentation requirements such as Operationand Maintenance Manuals, Spare Parts Lists and As-Built drawings in a timely manner Responds promptly to requests for quote, pricing adders/deducts for product changes Manages multiple project orders and prioritize time and tasks effectively to serve Eaton’s customersQualifications
 Minimum of 2 years of experience in customer service or call center environment University degree or college diploma from an accredited institution Must be legally eligible to work in Canada without company sponsorship now and in the future No relocation provided. Candidates must reside within 80 km of Toronto, ON to be consideredPreferred: Preference to bilingual (English/French) Minimum of 2 years in a Project Management discipline Engineering Technology Diploma or a University Degree in Engineering from an accredited institutionPosition Criteria: Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet Candidate may be required to work flex hours to accommodate national requirements Ability to leverage internal resources to promote customer solutions Exceptional written and verbal communications skills Previous experience working in a fast-paced office environment Extensive high-volume keyboarding on a daily basisSummary
If you are interested in the role please apply online today!
Only candidates moving to the next step are going to be contactedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

Expected salary

Location

Toronto, ON

Job date

Fri, 22 Nov 2024 06:15:55 GMT

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