Parking & Locker Services Coordinator

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (May 5, 2025 – May 29, 2026)

Reporting to the Manager of Campus Services, the Parking & Locker Services Coordinator is responsible for administering, maintaining, and troubleshooting systems for campus parking and locker services.

Successful candidates will be required to conduct work on-site five days per week, Monday to Friday, 8:30 a.m. to 4:30 p.m., at Conestoga properties within Ontario. Conestoga has campus locations in Kitchener, Waterloo, Cambridge, Brantford, Guelph, Ingersoll, Stratford, and Milton. Travel is required between locations.

Responsibilities

Campus services administration

• Support the planning and delivery of campus services related to parking
• Respond to customer inquiries (in-person, e-mail and phone) in a timely manner, fostering a client-focused, service-oriented work environment for operational consistency and effectiveness
• Create, maintain and update standard operating procedures, including maps and user experience documentation; review and assess to enhance service delivery
• Prepare communications and user support materials (email templates, frequently asked questions, infographics, resources, etc.)
• Support campus services communications and marketing strategy; maintain the website, online forms and applications, in conjunction with the Manager and Web Services
• Develop orientation distribution and operation plans with the Manager, including scheduling activities, coordinating equipment setup, and preparing materials
• Set up system access and support the onboarding of full-time, part-time and casual staff by providing software training, system walk-throughs, and troubleshooting steps
• Provide expertise and support to staff when issues arise; analyze issues, determine solutions and work with IT Services to define and implement solutions
• Maintain accurate and timely records and develop reports
• Prepare weekly cash reporting and transaction reconciliation
• Balance, report, reconcile and upload cash and credit reports accurately and promptly
• Run daily, weekly, and monthly reports through Moneris, Honk Mobile and AIMS Parking Management Software to maintain spreadsheets and monitor financial data
• Process parking payroll deductions and student billing
• Provide additional campus services coverage, as required

Parking sales and operations

• Coordinate and execute the delivery of parking sales
• Maintain parking space inventory, sales capacities, permit structure and pricing
• Respond to parking sales inquiries, permit refunds and payment challenges; refer disputes to parking enforcement
• Test system for various user groups; track system failures and functionality requirements to troubleshoot fixes, upgrades or updates with the system vendor
• Run reports through parking software (AIMS and HONK) to verify permit-related information
• Track parking occupancy, availability forecasts and statistics; maintain permit system (permit inventory, allocation, and auto communications)
• Coordinate parking-related signage for general operations and special events
• Coordinate availability, permit set up, execution, tracking and reporting of parking programs (department-specific, external rentals, and special events)
• Complete monthly Key Performance Indicator (KPI) reports

Locker administration

• Coordinate and execute the delivery of the locker rental program
• Maintain locker inventory, sales capacities, rental structure, pricing and communications
• Respond to locker rental inquiries (lost locker permissions, refunds, payment disputes, etc.)
• Track locker occupancy, availability forecasts and statistics
• Allocate or reserve department-specific lockers, ensuring the availability of unique rentals
• Enforce locker occupancy policies in collaboration with Security
• Coordinate term transition procedures, including locker system updates and correspondence
• Coordinate cleaning and belonging removal with Facilities and Security

Qualifications

• Three-year diploma in business, office administration, information technology, social science or a related field is required
• Minimum two years of experience working in a customer service environment is required; experience working in a post-secondary institution or in a student-facing support role is preferred
• Ability to coordinate, review and execute process documentation and standard operating procedures
• Excellent communication and resolution skills with a high standard of public relations
• Proficiency in Microsoft Office, such as Word, Excel, PowerPoint and SharePoint
• Proficiency in relational databases for accurate information and data records management is considered an asset
• Familiarity with various technologies and software (e.g. student information systems, Honk Mobile, AIMS, Archibus, etc.) is considered an asset
• Strong time management and prioritization capabilities
• Good judgment, problem-solving and decision-making skills
• Ability to work independently with minimal supervision, escalating issues to management as needed
• Access to reliable transportation and the ability to travel between Conestoga properties

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