Patient Experience Coordinator (Keele & Langstaff Rd)

Job title:

Patient Experience Coordinator (Keele & Langstaff Rd)

Company

EMETemployment

Job description

Patient Experience Coordinator (Keele & Langstaff Rd)
Job Order ID: 8169
Employment Type: Hourly Salary
Payment: $18-21/Hr
Web Publication Date: 2/5/2025 12:00:00 AM
Number of Positions: 1
Job Location: Vaughan
Brief Description:Our employer is a physiotherapy clinic looking for an individual to cover the reception and the front desk.
Job Function:

• Manage inbound phone calls from patients wanting to book appointments.
• Communicate the value of our services (in person and on the phone).
• Successfully handle price/money objections.
• Hold lengthy (at least 15-20 minute) conversations with new patients on the phone, ensuring that patients are committed and bought into our service.
• Input and keep detailed records of phone calls and follow-up calls made.
• Ensure people show up excited and committed, and have a full understanding of the process for their first appointment after scheduling.
• Provide an exceptional “WOW” waiting room environment for our patients that they’ll look forward to coming back to.
• Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved.
• Maintain timely and smooth communication with treating therapists.
• Ensure that all invoices are paid on time, every time.
• Demonstrate the pursuit of growth and learning by engaging in weekly training and coaching, including role-playing and watching recorded training.
• Call back past clients to check on their well-being.
• Organize and plan all schedules, maximizing efficiency and revenue for the clinic.
• Foster deep relationships with patients, ensuring NPS scores hit agreed levels.
• Develop and regularly update the procedures manual and library so that every aspect of the role is documented and can be achieved by anyone else in the business.
• Assist with maintaining the general cleanliness of the office.

Job Requirement:

• Must have strong social awareness and ability to anticipate the unstated needs of clients and co-workers
• Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes
• Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer
• Comfortable in conversations dealing with money, cost, price and value
• Demonstrate resilience and tenacity to keep following up with prospects, drop-offs and past patients
• Demonstrates ability to be flexible and adaptable to change
• Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
• Provides a warm and welcoming greeting to patients when they arrive in the clinic
• Organization and planning: plans and organizes, schedules and budgets in an efficient, productive manner, focuses on key priorities
• Follows through on commitments: lives up to verbal and written agreements regardless of personal cost
• Demonstrates an ability to quickly and proficiently understand and absorb new information
• Confident enough to ask for help when needed
• Attention to detail: does not let important details slip through the cracks
• Persistence: demonstrates tenacity and willingness to go the distance to get something done
• Proactivity: acts without being told what to do. Brings new ideas to the company
• Awareness: able to identify potential referral situations or opportunities for the sale of other products and services
• Computer literacy- Google, Word/Docs, Excel/Sheets, Knowledge of CRM (training will be provided)

Expected salary

$18 – 21 per hour

Location

Vaughan, ON

Job date

Fri, 21 Feb 2025 07:35:04 GMT

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