Principal Architect – ServiceNow People and Legal Tech

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Do you enjoy creative problem solving and delivering exceptional user experiences? Are you driven by curiosity, innovation and delving into complex business problems? Equinix is looking for a Principal Architect to join our team, focusing on People and legal Technology domains. In this role, you will provide technical expertise on the NOW platform as it relates to the HR & Legal Service Delivery implementations of ServiceNow, as well as oversight to the Creator Workflow and App Engine Low-code/no-code development operations within these domains. You will work across multiple scrum teams to provide technical leadership to the development team, as well as partner with the NOW platform team to establish technical direction for system design, implementation, integration, modernization, and continuous improvements on the platform. You will work directly with product managers within the business to work through real customer problems and help to identify solutions that delight employees and provide value to Equinix.

Responsibilities

Solutions

• Design and implement scalable ServiceNow solutions for HR and Legal Service Delivery efficiently and with excellent quality
• Provide guidance on new features and offer solutions to complex business problems using platform features in partnership with other solutions, custom apps, or integrations
• Work directly with business stakeholders at any level to understand their needs, ask questions, and offer creative solutions to create great customer experiences. Assess cost of maintenance vs value where customization is needed and effectively negotiate those trade-offs with the business
• Mentor / coach other developers on development and architecture best practices and support them in compliance with Infosec and enterprise architecture guidelines
• Develop architectural blueprints and technical specifications to guide the implementation of ServiceNow modules
• Perform architecture and code reviews as needed for new solutions
• Participate in major SCRUM ceremonies to stay up-to-date with the team.
• Writes defensive, maintainable code that solves unique real-world problems for Equinix’s users

Security

• Review and ensure that security on the platform related to these domains is in line with Data Privacy and Infosec standards at Equinix
• Periodically review current access on the platform to ensure least-privileged access to sensitive data
• Assist the team in Security Reviews and Employee Data Governance Reviews on new solutions or integrations as necessary
• Work with the domain and enterprise architects to review new applications and integrations
• Participates in Equinix’s incident response and vulnerability remediation efforts
• Assists in breach of security drills
• Demonstrates Experienced with handling unique security information, and event management and responses to critical situations

Product Innovation

• Continues to stay abreast of the product roadmaps across domains and participates in the PI Planning against those roadmaps
• Stay up-to-date with industry trends, emerging technologies, and legal and HR regulations to proactively identify opportunities for improvement and innovation
• Stays up-to-date on the latest domain specific and platform features with each release and articulates those features to the business
• Challenge the status quo and inspire change by proposing bold, forward-thinking solutions
• Demonstrates an experimental mindset – not afraid to fail fast and sees it as an opportunity to learn and iterate

Production Support / Release Management

• Participate in bi-weekly releases with the team, ensuring that runbooks are accurate, code reviews are done, and change management processes are followed
• Participate in planning and execution of major upgrades
• Collaborate with developers to troubleshoot and resolve system issues, ensuring minimal disruption to operations
• Identify improvements to address repeat issues, and create RCAs when necessary
• Responsible for reporting any data breaches identified to the appropriate teams within Equinix

Documentation

• Create & Maintain documentation of system configurations, processes, and procedures, ensuring accuracy and accessibility for future reference
• Ensure architecture documentation is maintained for the assigned domains, and input to the enterprise architecture documentation as needed
• Develop playbooks for repeatable processes and document best practices and development standards

Qualifications

• 10+ years of relevant experience in ServiceNow architecture and implementation
• Bachelor’s / Masters degree in Computer Science, Information Technology, or a related field.
• Strong understanding of ServiceNow modules, experience with HR Service Delivery and Legal Service Delivery a plus
• Knowledge of App Engine and Creator Workflows
• Experience leading development teams and collaborating with business stakeholders.
• Knowledge of ITIL best practices and service management frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a product operating model and working with multiple products simultaneously.
• ServiceNow Certified System Administrator (CSA) and Certified Technical Architect Certification (CTA) a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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