Program Services Representative

Date Posted: 01/16/2025

Req ID: 41289

Faculty/Division: School of Management

Department: Rotman Commerce

Campus: St. George (Downtown Toronto)

Position Number: 00028687

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Rotman Commerce program is offered jointly by the Rotman School of Management and the Faculty of Arts and Science. It is a highly respected program within the business, financial and academic communities. Rotman Commerce serves approximately 3,400 in-program undergraduate business students as well as over 18,000 graduates of the Bachelor of Commerce program. Rotman Commerce offers its students a rich and rigorous academic program alongside ample opportunities to develop themselves personally and professionally.

As the Program Services Representative,you will be the first point of contact for a wide variety of enquiries in a front desk situation. This includes answering questions and providing guidance to students, as well as prospective students, advising faculty regarding program policies, practices and procedures, and liaising with other University offices and departments.

Your responsibilities will include:

• Acting as the first point of contact for program-related enquiries; providing information to students on program and/or course requirements; liaising with prospective students to provide general program information
• Screening and making referrals to academic advising and other university resources or services, and communicating with those offices; scheduling advising appointments on behalf of academic advisors
• Collecting and reviewing requests for special consideration and supporting documentation and communicating with students about their requests; communicating with faculty regarding approval of requests for special consideration
• Working with the Enrolment and Records Coordinator to support the collection and recording of deferred exams
• Supporting event and program logistics; liaising with students and faculty to coordinate program activities and events
• Creating communication materials; providing data on advising appointments and requests for special consideration for reports
• Maintaining course information on student information systems
• Collecting and distributing examination papers to/from instructors; obtaining course information and materials from instructors

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent education and experience
• Minimum two (2) years related work experience in a University setting
• Excellent computer skills, including MS Office and e-mail
• Well-developed oral and written communication skills
• Initiative, discretion and ability to work with limited supervision
• Good judgment and ability to interact with others with tact, courtesy, and patience
• Demonstrated ability to organize and prioritize work
• Ability to work under pressure and with a large volume of work

Assets (Nonessential):

• Working knowledge of ROSI or similar system

To be successful in this role you will be:

• Accountable
• Courteous
• Diplomatic
• Organized
• Punctual
• Responsible

Notes:

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 01/24/2025, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Continuing 

Schedule: Full-Time

Pay Scale Group & Hiring Zone: 

USW Pay Band 08 — $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Student Services

Recruiter: Jen Salerno

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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