Quality Assurance Coordinator, Personal Support Workers, Nithview Community in 200 Boullee Street, Ontario

Quality Assurance Coordinator, Personal Support Workers (Full-Time)

Full-Time Opportunity

Nithview Community, Tri-County Mennonite Homes

New Hamburg, ON

About Nithview Community:

Nithview Community is a seniors’ community designed to provide several types of accommodation and services. Residents are able to choose the type of accommodation that is most appropriate for their care needs and continue to live within the community of care as their needs change. Emphasis is placed on assisting residents to live life to the fullest in this dynamic residential setting.

About the Position

As a valued member of the team, the PSW Quality Assurance Coordinator demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.

The PSW Quality Assurance Coordinator is ideally a certified Personal Support Worker and provides front line leadership to PSW’s and RSA team members, monitoring care standards within the LTC home. The PSW Quality Assurance Coordinator is responsible to the Director of Care for the overall quality improvement of resident care. This position is responsible for monitoring the quality outcomes as it relates to residents and the care provided by PSW’s. PSW Quality Assurance Coordinator acts also as the facilities PSW Education Coordinator and is responsible for monitoring PSW placements.

There will be a requirement to work one weekend a month with rotating shifts (days, evenings, and occasional nights) to evaluate PSW work and processes.

Responsibilities

• Plans, supervises, and orientates new team members and conducts in-service education with nursing service personnel

• Provides leadership, education, direction to PSWs to ensure standards of care are met

• Monitors and evaluates PSWs, provides leadership and coaching on improvement goals and evaluates performance/provides input to the performance appraisal; identifies PSW learning needs and makes recommendations for appropriate education

• Delegates responsibilities and duties to competent individuals, as required

• Liaises with other disciplines to ensure interdisciplinary communications and teamwork for all team members

• Establishes and maintains good working relationships with all personnel in the Home

• Serves on committees as designated by the Director of Care; performs other related duties as required by the DOC

• Ensures completion and analysis of monthly audits and indicators and identifies corrective action; investigates and implements improvements through audits, appraisals, and research

• Ensures the incident reports are completed and forwarded for appropriate follow-up

• Provides ongoing information to team members, fostering involvement, resident choice, and autonomy

• Participates in the identification, analysis, and interpretation of trends in resident care outcomes to determine priorities for educational programming

• Contributes to the planning, initiating, implementation, and evaluation of educational programs and learning resources for residents, family, and team members

• Participates or provides input to the strategic planning process

• Works with the Quality Committee to plan and implement new initiatives

• Participates in orientation and performance management process in accordance with organization standards for all PSW team members in the nursing department

• Ensures that team members is evaluated during probation and annually thereafter with measurable performance goals; ensures that all team members foster positive customer service with residents and families in their day-to-day work

• Observes work patterns and ensure safe working practices are always adhered to

• Implements and monitors zero lift policy

• Ensures that all PSW team members are properly trained and aware of emergency fire and disaster procedures

• Knows and interprets MOHLTC regulations and standards

• Work in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act; conducts daily safety audits in the nursing department. Ensures nursing team members perform prestart up inspections and water temperature monitoring

• Perform other duties as required

Qualifications:

• Minimum of 2 years’ experience in Long-Term Care or equivalent working in a related position (i.e. PSW, Nursing) is required

• Previous experience implementing quality standards in a health care setting would be an asset

• Previous supervisory, coaching, mentoring and training experience

• Excellent leadership and communication skills

• Proficiency with the classification process and the funding indicators

• Clinical knowledge and skill in gerontological nursing

• Knowledge of MOHLTC regulations and standards

• Effective verbal and written English communication skills required

Education:

• Health-related diploma and/or degree would be an asset

• Current Personal Support Worker certificate is required (or extensive experience working as a Personal Support Worker, in a Long-Term Care setting would be acceptable)

Working Conditions:

• Providing full care to male and female residents of all ethnic and cultural backgrounds, including but not limited to: personal hygiene

• Some disruption of lifestyle resulting from extra hours spent dealing with prospective clients, attending meetings, dealing with residents and families, and responding to emergencies

• Stress resulting from constant interruptions, managing within legislative, budgetary, and time constraints on a consistent basis and dealing with people who are under emotional pressure

• Combination of natural light and florescent lighting

• Sitting for meetings and computer work

• Crouching, kneeling, stooping/bending for short periods of time

• Walking and climbing stairs frequently

• Exposure to bio-medical waste

• Engagement and/or exposure to various therapy programs focused on providing residents with the highest quality of life in our Homes including but not limited to pet therapy, spiritual events, and musical therapy

About Tri-County Mennonite Homes:

What we Offer:

• Full-time, part-time and casual opportunities

• Pension plan

• Health and dental benefits

• Short-term disability

• Life insurance

• Paid orientation

• Training opportunities and career development

• Employee appreciation lunches and events

• Employee Assistance Program

• An employee Social Committee

• Tuition support programs

• Employee pricing on meals from our kitchen

• A positive and supportive working environment

New employees will be required to complete a vulnerable sector check and TB test as part of the onboarding process.

Tri-County Mennonite Homes does not require COVID-19 vaccination as a part of the onboarding process, however TCMH continues to strongly recommend “up-to-date” COVID-19 vaccinations.

Tri-County Mennonite Homes is a leader in providing services to seniors and adults with developmental disabilities. With dedicated staff and volunteers, we operate three divisions: Greenwood Court in Stratford, Nithview Community in New Hamburg, and Aldaview Services in New Hamburg. Our mission is “Making Every Day Matter”.

Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.