Remote Bilingual Customer Service Representative ALL CANADA

Job title:

Remote Bilingual Customer Service Representative ALL CANADA

Company

Randstad

Job description

Bilingual Customer Service Representative (Loyalty Program)
Location: Remote
Salary: $18-$20/hour, with potential increase after 3 months (performance-based)
Start Date: April 7, 2025
Open end contract role with high possibility of extension
Operational hours
Monday to Friday: 8 AM – 10 PM (ET), Saturday: 8 AM – 7 PM, Sunday: Closed
You will be scheduled to work 5 days a week, with 7.5 hours per day.
Rotational shifts will be provided 6 months in advance. Full availability during these hours is required. Fully availibity required for any given schedule .Are you passionate about providing exceptional customer service? Are you fluent in both English and French and ready to thrive in a fast-paced, remote environment? If you have call center experience and are excited about joining a global leader in loyalty programs, we want to hear from you!This is a fantastic remote opportunity for bilingual individuals who are eager to help customers and grow within a new departmentImportant: Employees must have a personal PC and camera available for training. Company equipment will be provided at the end of the training period.Advantages
Remote Work: Work from anywhere in Canada and enjoy the flexibility of a home-based position.
Competitive Pay: Earn $18-$20/hour with the opportunity for a performance-based increase after 3 months.
– Bonus Opportunities: Earn additional rewards based on performance metrics such as call handling, quality, and adherence.
– Recognition Program: Collect points to redeem for gift cards and other rewards.
– Career Growth: Gain permanent employee status and unlock opportunities for further promotions and training on other programs.
– Full Benefits (Upon Conversion): Including 100% employer-paid healthcare, pension plan, Employee Assistance Program (EAP), paid leave, vacation, and additional care days (birthday off!).Responsibilities
– Handle 20-25 inbound calls daily, providing customer service related to loyalty program redemptions, account inquiries, and shipping status.
– Manage emails (approximately 10 minutes per email), assisting with order management and customer account updates.
– Provide support with product or card inquiries, address changes, missing points, and more.
– Assist customers with site navigation and general travel-related inquiries.
– Handle fraud concerns and cancellations, ensuring a smooth customer experience.
– Perform some outbound follow-ups and back-office tasks as needed.
– Document all customer interactions accurately and maintain a high standard of customer serviceQualifications
– Bilingual (English & French) – Fluency in both languages is mandatory .
– Call Center Experience – Previous experience is highly preferred, but a strong customer service mindset is essential.
– Tech-Savvy – Comfort navigating multiple systems (Outlook, Teams, Excel, CRM/call center software).
– Strong Communication Skills – Clear, professional, and friendly tone of voice, with an upbeat and engaging personality.
– Reliable Internet Connection – Must have a wired internet connection for the training and work setup (Wi-Fi not recommended).
– Must Have PC & Camera for Training – Personal PCs with cameras are required for the training. Company equipment will be shipped to you after training.Summary
– Excited to join our team? Applying is easy!
Simply update your resume and apply via the link provided or send it directly to tahina.renord@randstad.ca with the subject line “French Bilingual Customer Service Representative – Loyalty Program.”Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$18 per hour

Location

Toronto, ON

Job date

Sun, 02 Mar 2025 04:07:12 GMT

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