RQ08599 Systems Analyst

Job title:

RQ08599 Systems Analyst

Company

Randstad

Job description

We are seeking a Systems Analyst with strong experience in Avaya R10.x, telephony implementations, and VOIP deployments. This hybrid role requires travel to dispatch centers to coordinate operational support for a new telephony infrastructure that integrates with mission-critical 911 dispatch tools.Advantages

• Hybrid Work Setup: Balance onsite collaboration with remote flexibility, while occasionally traveling to dispatch centers.
• High-Impact Projects: Enhance 911 call-taking technology for emergency health services, ensuring robust, next-generation telephony systems.
• Diverse Technology Stack: Work with Avaya Aura, PBX analog trunking, data networks, SIP, SBC, Linux/Windows servers, and API integrations.
• Technical Leadership: Manage vendor coordination, issues tracking, and multi-component integrations across voice recording, dispatch tools, and new NG911 networks.
• Professional Growth: Engage in large-scale telephony replacements, security enhancements, and complex system design for critical public safety operations.

Responsibilities

• Deploy and patch Avaya R10.x solutions, including Aura, softphones, and PBX/analog trunking replacements.
• Coordinate with the network team to ensure SIP, SBC, and data network readiness.
• Handle back-end integration of telephony systems, bridging with voice recording solutions, dispatch tools, and call center environments.
• Ensure newly implemented or upgraded systems comply with security, encryption (TLS, SRTP), and vendor management protocols.
• Identify requirements and create detailed project plans, including timelines and resource allocation.
• Travel to multiple dispatch centers to oversee implementations, collaborating with local staff for readiness and issue resolution.
• Prepare technical documentation, capture project updates, and manage stakeholder expectations through clear communication.
• Conduct or assist with design walkthroughs, testing, and the creation of best practices for sustainment.

Qualifications

• Demonstrated experience with Avaya R10.x deployment and patching, VOIP/SIP, and SBC configurations.
• Knowledge of PBX, analog trunking, data networks, security protocols, and telephony systems in a public safety environment.
• Familiarity with Linux/Windows servers, subnets, VLANs, DNS, virtualization, and remote desktop solutions.
• Strong project management capabilities, including coordinating teams, vendors, and large-budget initiatives.
• Understanding of NG911 requirements, encryption, call management systems, and system integration with CAD tools.
• Experience with planning new telephony rollouts for contact centers and bridging differences across vendor solutions.

Summary
This Systems Analyst position offers the opportunity to modernize and deploy next-generation telephony systems for vital 911 functions. By harnessing Avaya R10.x expertise, VOIP/SIP knowledge, and vendor coordination skills, you will contribute to secure, reliable emergency communication solutions in a hybrid work environment.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

Location

North York, ON

Job date

Fri, 31 Jan 2025 04:45:51 GMT

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