Our Canadian based client is seeking an experienced Salesforce Program Manager to join their project starting in May that will run for 9 months. This will be a hybrid work setting.
The ideal candidate is an experienced Salesforce Program Manager with deep expertise in SAP integration to lead and drive the successful deployment, enhancement, and optimization of Salesforce solutions.
The candidate will have a strong background in Salesforce architecture, project management, and cross-platform integrations, particularly with SAP ERP and related enterprise systems.
10+ years of Salesforce program management experience (Sales Cloud, Service Cloud, CPQ, Experience Cloud).
Proven expertise in Salesforce-SAP integration, including SAP SD, MM, FI, or related modules.
Strong knowledge of integration tools (e.g., Mulesoft, Dell Boomi, SAP Cloud Platform Integration, REST/SOAP APIs).
Experience with Salesforce architecture, Lightning, Flows, Apex, and data migration strategies.
Project & Leadership Experience: 10+ years of experience in IT program management, CRM implementations, or enterprise software deployment.
10+ years of experience in IT program management, CRM implementations, or enterprise software deployment.
PMP, PMI-ACP, or Certified Scrum Master (CSM) certification preferred.
Ability to manage multiple stakeholders, align competing priorities, and lead cross-functional teams.
Strong problem-solving, risk management, and decision-making skills.
Program & Project Management: Lead and manage the end-to-end implementation of Salesforce solutions integrated with SAP.
Define project scope, objectives, timelines, budgets, and resource allocation.
Develop and execute a roadmap for Salesforce enhancements, ensuring alignment with business goals.
Establish and enforce best practices for Agile/Scrum or Waterfall project management methodologies.
Salesforce & SAP Integration Oversight: Design, oversee, and support Salesforce-SAP integrations, ensuring data consistency, process automation, and system scalability.
Collaborate with architects and technical teams to ensure best practices in APIs, middleware and security protocols.
Drive the automation and streamlining of lead-to-cash and service management processes between Salesforce and SAP.
Stakeholder Engagement & Business Alignment: Act as the primary liaison between business units, IT teams, Salesforce developers, and third-party vendors.
Gather, analyze, and translate business needs into technical requirements and functional designs.
Conduct workshops and training sessions to ensure end-user adoption and system efficiency.
Governance & Compliance: Ensure data governance, security, and compliance across Salesforce and SAP systems.
Monitor system performance, user feedback, and continuous improvement opportunities.
Provide regular reports and insights to senior leadership on project status, ROI, and future enhancements.
PMP, PMI-ACP, or Certified Scrum Master (CSM) certification preferred.
Ability to manage multiple stakeholders, align competing priorities, and lead cross-functional teams.
Strong problem-solving, risk management, and decision-making skills.
Expected salary
Location
Toronto, ON – Montreal, QC
Job date
Fri, 21 Mar 2025 06:22:39 GMT
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