Salon Manager Revenue Strategy & Operations

Job title:

Salon Manager Revenue Strategy & Operations

Company

OChaplia Holdings

Job description

Salon Manager Revenue Strategy & OperationsLocation: Multiple Tress Lounge Locations Ontario
Reports To: Executive Leadership
Contract Type: Full-Time Independent Contractor | Performance-Based
Compensation: Up to $7,000/month (Commission + Growth Incentives)About UsTress Lounge Canada is a premier beauty salon brand known for delivering luxury service, modern styling, and a thriving multi-location presence across Ontario. As we scale our operations, we are looking for a strategic and business-minded Salon Manager to drive revenue, lead team performance, and support franchise growth.Role OverviewThis is a high-impact, multi-location management role ideal for a seasoned salon professional with a deep understanding of revenue management, operational excellence, and team leadership in a luxury setting.The Salon Manager will be responsible for overseeing all aspects of operations, sales performance, and customer experience at assigned locations. You will implement business strategies that increase profitability, improve staff performance, and create a best-in-class client journey.Key Responsibilities: Revenue Management & Business Analytics

• Monitor and drive daily, weekly, and monthly sales performance across salons
• Analyze service and retail sales trends to identify underperforming areas and upsell opportunities
• Develop and execute upsell/cross-sell strategies (e.g., product bundling, dynamic pricing, promotions)
• Set and track provider-level sales goals; manage commission structures and productivity benchmarks
• Conduct P&L reviews, revenue forecasting, and profitability analysis
• Use booking software (e.g., Zenoti, Fresha, Phorest) to generate business reports and client segmentation
• Optimize appointment scheduling and resource utilization to reduce downtime

Team Leadership & Staff Development

• Lead recruitment, training, and performance management of in-salon teams
• Implement sales training on client consultation and product knowledge
• Set clear goals and reward high performers through incentive programs
• Foster a high-performing, service-first team culture with accountability
• Align staff capacity with peak service demand to maximize service volume

Client Experience & Retention

• Improve service delivery through SOPs, time management, and feedback loops
• Drive 85%+ client retention through relationship management and loyalty strategies
• Partner with HQ and LOréal to implement client experience standards
• Address client concerns and ensure real-time service recovery as needed

Franchise & Brand Operations

• Support onboarding and operational setup of new franchise locations
• Ensure adherence to Tress Lounge brand standards across salons
• Conduct operational audits and report compliance metrics to senior leadership
• Collaborate with LOréal brand consultants on merchandising, education, and promotions

Marketing Collaboration & Local Promotions

• Coordinate with marketing team to launch revenue-generating promotions
• Propose location-specific campaigns based on traffic patterns and seasonal insights
• Leverage CRM data for loyalty and re-engagement marketing

Who We’re Looking ForMust-Have Experience:

• 3-7 years of salon or spa management in luxury or premium environments
• Direct experience managing P&L, team performance, and revenue strategy
• Knowledge of booking/CRM platforms (Zenoti, Vagaro, Phorest, etc.)
• Track record of improving service sales, product conversion, and client loyalty

Skills & Attributes:

• Business-savvy with strong analytical thinking
• Sales-driven leadership style with a proactive mindset
• Confident with interpreting data and setting KPIs
• Strong interpersonal skills and a team-coaching orientation
• Passion for client service and excellence in the beauty industry

Performance Benchmarks (Year 1)

• Achieve 15%+ revenue growth across assigned locations
• Maintain 85%+ client retention rate
• 95%+ compliance in monthly operational audits
• Consistently meet tailored monthly sales quotas
• Present strategic quarterly reviews to leadership

Compensation & Benefits

• Base Compensation: Up to $7,000/month (based on performance and location count)
• Commissions: Tied to monthly net revenue and growth targets
• Bonuses: Available for franchise support, staff KPIs, and location-specific achievements
• Other Perks: On-site parking, brand training access, franchise mentorship opportunities

How to ApplySend your resume and a short cover letter to hr@tresslounge.com
Subject Line: Salon Manager Revenue Strategy ApplicationJob Type: Full-timePay: Up to $7,000.00 per monthAdditional pay:

• Commission pay

Benefits:

• On-site parking

Work Location: In person

Expected salary

$7000 per month

Location

Brampton, ON

Job date

Fri, 20 Jun 2025 22:23:30 GMT

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