Donor Care Associate (12-Week Casual)

Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes – every day and in times of crisis – to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization – transforming lives and the future we share.

THE IMPACT YOU WILL MAKE:

The main purpose of this position is to play an integral role in donor care and retention. The Donor Care Associate will support the SCC Donor Journey through the cultivation, support and stewardship of the relationships between SCC and its donors at all levels. This will be achieved through a focus on exceptional customer service, a strong attention to detail and exceeding expectations in the areas of processing of donations, communicating with and maintaining donor information. This position is responsible for all aspects of donor care relating to non-financial supporters and one-time gift donors, including donation processing, donor retention, donor servicing, stewardship and the outworking of the donor journey and retention strategies. The associate will also contribute and support additional donor services projects as needed.

Responsibilities include (but are not limited to):

 Donor Care

• Donor inquiry response
• Donor Retention
• Inbound Customer Service Calls
• Manage the Donor Cancellation Process
• Data Entry – New Leads
• Support an environment of “partnership” with all donors
• Identify opportunities to improve cost efficiency and quality of vendor services and/or support
• Contribute to the implementation of the SCC Donor Journey
• Identify with donor’s opportunities for them to further their support of SCC

 Donor Gift Management

• Ensure all leads and one-off gift donations are processed accurately and in a timely manner 

 Stakeholder Management

• Manage vendor communication and processes as required
• Support internal stakeholders as required (e.g. Planned Giving, Corporate etc.)
• Additional projects as required 

 Donor Experience

• Contribute to and implement the SCC donor journey process to ensure every donor has an exceptional experience
• Work collaboratively with the acquisition channels to ensure every donor has an exceptional experience
• Provide observations surrounding donor attrition reasoning

Other

• Return Mail Processing
• Additional projects as required 

Qualifications include (but are not limited to):

• Proven experience of excellent customer service and stewardship skills
• Customer retention and/or sales skills
• Advanced experience with the fundraising database Raisers Edge
• Proven experience of an aptitude for numbers
• Results focused
• Team player
• Excellent written and verbal communications skills
• Strong interpersonal and influencing skills to develop strong working relationships with internal and external stakeholders
• Make sound decisions that are responsible and in adherence to organizational policies
• Proven and effective project management skills and proficiency in workflow planning
• Strong analytical, problem-solving skills and attention to detail
• Ability and flexibility to manage and adjust priorities and timelines, to prioritize and multitask
• Ability to work some evening and weekends as required
• Proficiency with Microsoft applications (Excel, Word, PowerPoint, Outlook), experience using CRM systems; experience using Raiser’s Edge is an asset

 WHAT WE OFFER 

This is a casual position, approximately 24 hours per week, with an hourly wage prorated based on a full-time annual salary range of $48,251.00-$55,008.62 CAD depending on skills and experience. In addition to this, our employees will have the following package of additional benefits:

• Hybrid workplace, and flexible work hours to support employee wellbeing and productivity.
• Discounted rate for a GoodLife membership.
• Organization-wide membership with Headspace.
• Vacation Pay.
• Learning and development opportunities and specialized training.

HOW TO APPLY?

If you are interested in this position, please visit https://www.savethechildren.ca/ and submit your resume and cover letter by February 19, 2025. Internal candidates, please apply via ADP by February 19, 2025. Applications will be reviewed on ongoing basis. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

It is our individual and collective responsibility to ensure all children are protected from deliberate or unintentional acts that lead to the risk of, or actual, harm caused by our employees. Each employee shall be aware that there may be additional vulnerabilities facing children associated with their age, socio-economic background, disability, gender, racial heritage, religious belief, identity, sexual orientation or identity, and is committed to ensuring this does not form barriers to effective safeguarding.

Each employee is committed to fostering and sustaining a safe environment through proactive, accessible, and effective approaches that seek to prevent and respond to any harm to the children including but not limited to sexual exploitation and abuse. SCC and all its employees will take all reasonable steps to make itself safe, both as an organisation and in the conduct of all aspects of its day-to-day operations of emergency, humanitarian, developmental, policy, campaigning and administrative work.

SCC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources (416) 221-5501