Senior Business Analyst

Job title:

Senior Business Analyst

Company

Randstad

Job description

Do you have 6+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives)? Do you have the experience in designing projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs? If so, this would be a great opportunity for you!Our client is looking for a Senior Business Analyst for a 6 month contract in Toronto.
This is a hybrid role 2 days onsite.Advantages

• Potential for extension
• Hybrid – 2 days a week onsite
• Earn a competitive rate within the industry

Responsibilities
· Functional/Technical :· Promotes the implementation and governance of PMO frameworks, policies, processes and software/tools through the development of action plans, effective communication strategies, change management, performance measurement and tracking and reporting.
· Lead the analysis of PMO functions, processes and tools to ensure continuous improvement, incorporation of stakeholder feedback, and the maturation of I&IT PMO
· Defines, documents, reports upon and evolves key performance indicators (KPIs) aimed at measuring and monitoring the I&IT business unit
· Support the development of and monitor progress of the operating plan for the Program Management office
· Participates in the maintenance and delivery of all enterprise reporting requirements including monthly project reporting packages to SMT. Tracks and monitors actions and commitments as appropriate.
· Prepare, gather and maintain KPI and financial records related to project delivery, and business benefits realization as defined by the product roadmaps.
· Analyze and maintain I&IT headcount and vacancy reporting and reconciles discrepancies.
· Tracks I&IT-related procurement activities and support the initiation of procurement projects in strategy preparation
· Monitors the staff augmentation program and platform for I&IT by working collaboratively with I&IT hiring managers and platform vendor and coordinates hiring and onboarding requests· Manages the staff augmentation reporting process, ensuring timely, high-quality, standardized and consistent documentation is provided for executive review
· Leads the I&IT PMO Project Status Tracker, Enterprise Risk, and the Project Level Risk Register tools and reporting processes by ensuring efficiency and accuracy of information, developing related communications, provide training of tool use and reporting processes, and enhancementsCustomer/Stakeholder :

• Supports the team in the management of strategic communications, ensuring alignment with Metrolinx enterprise standards and direction; including presenting in current forums such as I&IT Festival, HVP Meeting, Red/Yellow meetings, and I&IT team meetings.
• Partners with diverse stakeholders to gather data needed for effective evidence informed decision making with the aim of maximizing the performance of I⁢
• Cultivates strong relationships across I&IT and Metrolinx business units and business leaders to manage and execute reporting needs as they may arise;

Operational Excellence:

• Maintain operational excellence of the I&IT PMO by promoting best practices and techniques for program and project management controls, communication, key performance metrics, and portfolio management
• Proactively identifies opportunities and prepares plans to address gaps or to streamline existing processes and workflows
• Promotes innovation and encourages the adoption of best practices based on industry and business knowledge, while ensuring stability to operational integrity
• Researches and documents best practices and participates in updating procedures, guidelines and process changes to ensure team efficiency

Performance Reporting :

• Liaise with I&IT management to develop, analyze, measure and report on I&IT PMO key performance indicators (BIPs & KPIs) for product and services, functional areas and manages the central consolidation, analysis and reporting of performance outcomes against budgets and plans.
• Provides input to support maintenance and continuous improvement of I&IT’s internal and enterprise reporting (KPIs, dashboards, ad hoc reporting)
• Develops periodic and ad hoc performance reporting packages, including scorecards and relevant dashboards to provide insights into I&IT performance;
• Supports the compilation, tracking and reporting of audit findings within I&IT ensuring that progress is being made towards closing gaps
• Provides Project Management oversight and governance including consistency of processes across I&IT with appropriate risk management practices in place

• Support effective project delivery by continuing to track and report on project portfolio status and reporting compliance

Financial Stewardship:

• Assist in the management of strategic annual operating and capital budgets including alignment to I&IT budget, and tracking of all business benefits.
• Supports the readiness process of capital funding submission requests to the Investment Panel and tracks, monitors and reports on timing of capital investment submissions

People Leadership :

• Assists in operational rollout including user and support training and change management.
• Develops project plans, reports and presentations in the preparation of team functions and deliverables
• Works well with both technical and non-technical resources across I&IT.
• Acts like a PMO champion and thrives when empowered to take the lead, going above and beyond to deliver results.
• Has very strong situational awareness and focus on continual improvement, empowerment and increasing transparency.
• Active participation in communication of daily/weekly status, risks issues, roadblocks resolution & escalation
• Provides leadership, coaching, guidance and direction to team members.
• Promotes Metrolinx’s values and core competences, especially in dealings with external partners and in the handling of sensitive and confidential information.

Qualifications
Must Haves:

• 6+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs.
• Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols.
• Focus on experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs.

Nice to have:

• Lean certification (green/black) would be beneficial
• Experience working with design systems and standards
• Ability to coach other team members

Education:Completion of a (degree or diploma) in Business Administration or Information Systems, or a related discipline – or a combination of education, training and experience deemed equivalentExperience:

• Minimum six (6) years’ of demonstrated experience in Project Management, and/or Change Management roles , preferably in Information Technology planning or other related discipline
• Experienced in facilitation, conflict resolution, influencing, executive communication and stakeholder management.

Certifications or Designations:

• Six Sigma is an asset
• CPA, CA or CMA is required
• Project Management Professional (PMP) or PRINCE2, is an asset
• Agile certification (Agile Certified Professional, Certified Scrum Product Owner) is an asset.
• ITIL Foundations is an asset.
• PROSCI certification an asset

Technical Competencies

• Experience acting in advisor capacity to senior leadership and ability to secure the necessary support to advance initiatives, including IT strategic business and risk management
• Understands key financial processes / concepts such as: business planning, budgeting, financial modeling, ROI development, value for money analysis and multi-year financial forecasting;
• Experience with assessing business benefits, costs and risks on multiple types of projects;
• Participates in budget development and management processes (annual and long-term budgets);
• Demonstrates project management principles and practices, including budget and schedule controls, to lead and direct cross functional teams and consultants engaged in simultaneous projects (i.e. development, project progress) and monitor project activities for adherence to timelines, budgets, and project performance objectives;
• Collaboration, partnership building and negotiation skills to effectively advance the Program Management Office and I&IT agenda.
• Experience with PowerBI, PowerApps, business process analysis, Visio, PowerPoint, MS standard tools)

• Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans

Summary
If you are interested in the Senior Business Analyst role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

Location

Toronto, ON

Job date

Sat, 24 May 2025 03:18:45 GMT

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