Senior Business Application Support Analyst

Job title:

Senior Business Application Support Analyst

Company

Omers

Job description

Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.Join us to accelerate your growth & development, prioritize wellness, build connections, support the communities we live and work.Don’t just work anywhere — come build tomorrow together with us.Know someone at OMERS or Oxford Properties? Great! If you’re referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.Excited to grow your career?We value our talented colleagues, and regardless of your current role and how you contribute to our pension promise, we are committed to help you grow your professional career at OMERS and Oxford. You can grow your experience by exploring the job openings within the enterprise that would advance your career. If an opportunity looks interesting to you, please have a discussion with your people leader prior to applying. Engaging in conversations regarding your professional development and career goals is crucial as it enables you to pinpoint the right internal opportunity with your leader’s support.We are looking for a highly motivated Senior Business Support Application Analyst to join our Technical Service Delivery team within our Pension Leadership Office and Pension Services Division. We are a focused and central team that provides critical business and technical support to multiple groups of development teams and Stakeholders. We’re looking for a candidate with outstanding customer support, technical, communication and process design skills. The successful candidate will be coordinating and performing our application and user access control processes and reviews, as well as supporting continuous process improvements.As a member of this team, you will be responsible for:· Provide Level 1 user access support within the Pension teams and manage technical support requests to resolution· Coordinating resolution of issues across technology teams· Lead and perform user access reviews within defined timeframes· Maintain master list of applications & control documentation· Create, maintain, and improve documentation (Including access review, process documents and procedures)· Coordinate with Internal audit on projects on an Ad hoc basis· Working with multiple applications including Atlassian, ServiceNow, Active Directory, Miro, Lucid charts, Five9, Salesforce and Office365 (including SharePoint)· Coordinate with external vendors as required for single sign on (SSO) set up and on-going support· Assist with various departmental and operational tasks on an as needed basisTo succeed in this role, you have:· Minimum 3-5 years of professional IT related work experience preferably with service desk and audit control support experience· Ability to multi-task and manage multiple work streams in parallel· Project management skills, ability to establish and manage timelines from start to completion· Understands Controls, Control Gaps, and Remediation Plans· Strong analytical and problem-solving skills· Excellent written & verbal communication skills, attention to detail· Excellent customer service· Continuous learning, interest in automation and process refinement· Experience working with virtual collaboration platforms (E.g., Miro, Microsoft Teams, Atlassian software)· Strong Excel skills, SharePoint and Azure· ITIL foundation certification an asset· A strong work ethic; pro-active, accountable, focused, and organizedWe believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come into the office 3 days per week.As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work — and the members we proudly serve.From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Expected salary

Location

Toronto, ON

Job date

Sat, 23 Nov 2024 03:45:53 GMT

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