Senior Design Researcher

Job title:

Senior Design Researcher

Company

Clio

Job description

is more than just a tech company–we are a global leader that is transforming the legal experience for all by while .Summary:We are currently seeking a Senior Design Researcher to join our growing Product Research Team. This role can be performed from one of our Canadian offices, remotely from the US or Canada, or a combination of both. Some exceptions may apply.We’re looking for a talented Senior Design Researcher who has a track record of developing foundational insights that drive decision-making, prioritization, and strategy with measurable results. We are looking for someone who is well versed — and demonstrates creativity — in a range of research methodologies, such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing. They should also be able to work independently, scoping a program of research and setting a yearly research agenda, while remaining flexible and making adjustments in a fast-paced, rapid-growth environment. If this is you, we want to hear from you.What your team does:At Clio, customer insights are at the core of how we build world-class products, and the Product Research team is what makes this possible. As a Senior Design Researcher at Clio, you’ll help product designers, product managers, and engineers build a deep understanding of our customers and their needs.We are building out our Product Research Team, and are looking for high-performing, creative, and collaborative people that bring care and curiosity to everything they do. If the idea of contributing research and building out processes on a newly forming team, in an egoless environment where all ideas are valued is exciting to you, then this is the team for you!What you’ll work on:Build foundational, canonical insights — such as personas, jobs to be done, customer journey maps, and customer-centric metrics — from a platform/framework point of viewMake connections across different research and insight areas, making connections and identifying patterns to enable larger product goals and a more holistic view of the customerOwn priorities and scope projects in alignment with business goals and technical constraints, in deep collaboration with stakeholdersDrive ideas to improve products through research insights and recommendationsCommunicate and activate insights in a way that Influences stakeholders across the organization to drive new customer-centric product ideas and product improvementsWhat you bring:Bachelor’s degree or equivalent practical experienceAn ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insightsExperience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiencesExperience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testingAn ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insightsExperience managing and influencing cross-functional stakeholdersEvidence and measurable results from having driven product decisions and strategyAn ability to incorporate and triangulate qualitative and quantitative data from a range of sourcesSkills understanding business dynamics and needsExperience working on zero-to-one products in the B2B spaceExcellent written and verbal communication skillsLow ego and open-mindednessBonus points if you have:A master’s degree or PhDA background in quantitative research methods and inferential statisticsExperience not just influencing, but originating strategyExperience in a range of B2B, from SMB to Mid-Market and beyondKnowledge and experience in CRMExperience applying foresight methodologies, e.g., signal/horizon scanning, scenario planning, etc.What you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.Flexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​The full salary range* for this role is $128,400 to $151,000 to $173,600 CAD.Please note there are a separate set of salary bands for other regions based on local currency.*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityOur team shows up as their authentic selves, and are united by our mission. We are dedicated to . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at

Expected salary

Location

Burnaby, BC

Job date

Thu, 13 Feb 2025 07:28:27 GMT

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