Senior Market Research Manager, Customer Experience

Job title:

Senior Market Research Manager, Customer Experience

Company

Ipsos

Job description

Job Category: ResearchJob Description:What makes this role important at Ipsos?As a Senior Market Research Manager, you will play a key role in building programs, supporting technology initiatives, and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution, program value and positive account health.Please note: this is a 12 month contracted position.What you can expect to be doing:

• Executing all aspects of the research process from questionnaire programming and research design, data collection execution, big data management, analysis, and interpretation of results through to preparation of reports
• Liaising on a regular basis with other team members as well as other key internal operations groups if needed, to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
• Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner.
• Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs.
• Providing day-to-day guidance and coaching to junior team members
• May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).

This might be the job for you if you have:

• Bachelor’s degree in marketing, business management, computer science, research or related field
• Ideal candidates will have up to 5 years of quantitative market research experience
• Expertise working with customer satisfaction/experience tools and methodologies preferred
• Ability to manage multiple projects – strong quantitative research project management skills
• Experience working with platforms such as Qualtrics, Medallia or InMoment an asset
• Comfortable processing, cleaning, and manipulating large data sets
• Outspoken and ability to form and maintain significant and ongoing client relationships
• Self-starter with the ability to successfully collaborate with a virtual team
• Self-motivated, analytical individual with attention to detail who strives in a dynamic, deadline driven environment
• Superior organizational, multi-tasking, decision-making and problem-solving abilities
• Comfortable managing a demanding and multi-faceted workload
• Works well in a team environment with colleagues at all levels

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

Expected salary

Location

Toronto, ON

Job date

Sun, 20 Jul 2025 03:44:35 GMT

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