Senior Product Owner in Toronto, Ontario

As a Product Owner within the Travel Value-Stream, you will work closely with our Value-Stream Owners, delivery teams and Business partners to deliver products, services and capabilities to our customers and advisors. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. Your contributions will help evolve the customers and advisor experience through simplified and intuitive design; putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience.

In our quest to enhance and deliver new digital and self-service capabilities for our customers and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering. Overall, the Product Owner balances the customer need and business needs, while monitoring market trends and keeping a pulse on the competitive landscape.

Position Responsibilities:

• Define, plan, and deliver products, services and capabilities for features/epics

• Craft a detailed product roadmap while monitoring key achievements

• Identify, decompose, groom, and prioritize User Stories while eliciting requirements from business partner and clearly identifying acceptance criteria, assumptions, risks and dependencies

• Provide clarity on the ‘What’ and ‘Why’ of customer & business needs to the delivery squad

• Conduct analysis and incorporate findings, feedback and insights from customer and business research

• Lead the acceptance testing in conjunction with business partners

• Collaborate with internal and external partners to ensure successful implementation of features

• Monitor the outcomes and experience of launched features and iterate where required

Required Qualifications:

• 5+ years of relevant work experience in delivering data centric initiatives including master data management, data integration, data warehousing & reporting

• Experience working in the Financial Services and/or Life Insurance industry

• Experience with Agile, Design Thinking, User Centered Design, User Experience, and journey mapping

• Practical experience with Agile tools & methods such as JIRA, Confluence, Scrum/Kanban delivery frameworks, release planning and User Story writing skills

• Strong analytical, troubleshooting, and problem-solving skills while working in a face-paced environment with changing priorities

• Strong verbal & written communication skills who can clearly articulate business needs to technical resources

• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative environment

Preferred Qualifications:

• Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required

• Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions

• Proactively identify potential problems to prevent unfavorable outcomes

• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$80,700.00 CAD – $145,260.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.