Service Desk Technician I – Remote in ON, Canada

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, remote Service Desk Technician I to join our team!

The Service Desk Technician I (FLSA Non Exempt role) is responsible for providing remote technical support to users efficiently and accurately. The Service Desk Technician I is the front line, and responsible for solving basic technical problems.  The Service Desk’s objective is to quickly identify and resolve basic customer technology issues.

Hours: Saturday & Sunday: 7:00am – 7PM EST, Monday-Friday – two 9.5 hours shifts or three 6.5 hour day shifts.

Work Environment: Remote 

Requirements:

Perform basic Service Desk troubleshooting and support services:

• Password resets.

• Add/Remove O365 licenses.

• Fix broken mapped network drives.

•  Add/remove PC user (Local/Domain).

• Operating systems.

• Add printers (Local and Networked)

• Install client-side software.

• Troubleshoot client-side network connection

• Office 365 troubleshooting

• Setup email on mobile devices.

• Adding, updating, and maintaining client runbook service information as needed.

• Answer incoming Service Desk calls and emails.

  Create tickets and collect basic client information such as:

• Company information.

• User

• Issue

• Who’s affected.

  Perform basic Service Desk troubleshooting and support services:

• Password resets.

• Add/Remove O365 licenses.

• Fix broken mapped network drives.

• Add/remove PC user (Local/Domain).

• Operating systems.

• Add printers (Local and Networked).

• Install client-side software.

• Troubleshoot client-side network connections.

• Office 365 troubleshooting

• Setup email on mobile devices.

• Adding, updating, and maintaining client runbook service information as needed

• Other duties, as assigned.     

  Requirements: 

• A high school diploma or GED equivalent is required.

• Minimum of 1-3 years of experience in a Service Desk or IT support position.

• Fundamental networking knowledge. 

• Ability to problem-solve and troubleshoot.

• Familiar with Windows Server.

• Excellent verbal and written communication skills.

• Detail-oriented and organized.

• Ability to multitask and exhibit excellent time management skills.

• Work as a proactive team member in an office setting.

• Ability to work nights and weekends, as determined.

• Fast-paced learner with a 1-2 week training period.

• Strong note taking and technical detail capture

  What We Offer:

  For full-time opportunities, we offer:

• Work Remotely (unless otherwise specified) with Work from Home Allowance

• Competitive pay with discretionary bonus opportunities

• Flexible Time Off

• Continued Education Reimbursements

• Company Paid Health Benefits for employees and family

• 401k with Employer Match

• Mental Health Services

• Parental Leave

  About DAS:

  DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

  As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

   

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