ServiceNow Business Analyst

Job title:

ServiceNow Business Analyst

Company

LanceSoft

Job description

Title: ServiceNow Business Analyst
Location: Toronto, ON (Hybrid – 2 Day/Week)
Duration: 4+ Months Contract with 12 Months possible extension.Job Description:
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery. The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.Required Skills:

• 5 years’ experience in Business Analysis using ServiceNow
• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Nice to Have Skills:

• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)

Must Haves:

• 5 years’ experience in Business Analysis using ServiceNow
• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0

Expected salary

Location

Toronto, ON

Job date

Thu, 07 Nov 2024 04:02:58 GMT

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