Student Commons Administrator

Job title:

Student Commons Administrator

Company

University of Alberta

Job description

DescriptionThis position is a part of the Non-Academic Staff Association (NASA).This position offers a comprehensive benefits package which can be viewed at: .Location – This role is in-person at North Campus Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the Alberta School of BusinessThe Alberta School of Business is one of the world’s leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We’re positioned to help shape the future of business with over 140 tenured, tenure track faculty and full and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With 3400 students in our undergraduate program and 950 students in our graduate programs (including 58 PhD students), we are dedicated to fostering a welcome and supportive environment where every student has the opportunity to thrive and reach their full potential. We equip our faculty and students with the latest insights and tools to ensure students receive a transformative learning experience that prepares them for success in a rapidly evolving business landscape.Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the school’s more than 33,000 alumni have strengthened businesses and communities worldwide. We actively foster partnerships with local businesses, organizations and government agencies, allowing our students and faculty to address real-world challenges and contribute directly to the local and global economy. Our outreach programs extend beyond the classroom, empowering students to use their skills for the betterment of society.At the Alberta School of Business, you’ll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth, making it an exceptional place to contribute your talents and expertise.For more information about the school, please visit our website at: https://www.ualberta.ca/business.Position SummaryReporting to the Student Commons Lead, this part-time (25 hrs/wk) Student Commons Administrator (SCA) position will be the first point of contact for visitors to the Carruthers Student Commons in the Alberta School of Business and is responsible for creating a welcoming, safe, and overall excellent visitor experience.The Carruthers Student Commons will be open seven days per week, with the SCA regularly working Monday-Friday during the day with occasional evening and weekend shifts as needed. Additionally, this position will act as the primary person for FT staff vacation coverage (35 hours per week) when needed. Casual student staff typically cover the evening and weekend shifts.The Carruthers Student Commons is a gathering and workspace for University of Alberta students, with dedicated workspaces for Alberta School of Business clubs. The SCA will be responsible for managing space booking and access, ensuring the space is well maintained and safe, carrying out tidying duties throughout the space, identifying issues that should be brought to the Student Commons Lead and/or Business Services Officer, and performing opening/closing procedures. The SCA will support visitors with technology as needed and will identify and execute opportunities to support students with information and activities. As a key point of contact for students, the SCA will have thorough knowledge and understanding of services available to students, including health and wellness and advising services. The SCA will work with other University staff to host engaging events for students in the space.Duties

• Carry out opening and closing procedures including unlocking the front door.
• Manages the space booking system and trains users how to book space.
• Diffuses visitor-facing situations and identifies when to call for assistance.
• Tidies Student Commons space, including café area.
• Maintains café area including coffee machines, sink, refrigerator, etc.
• Responsible for having a good understanding of technology operations.
• Carries out technological troubleshooting and reports issues, and ensures they are resolved.
• Signs out and in technology supplies and other items taking regular inventory of such items and following up on items that were not returned.
• Responsible for upholding the space code of conduct, intervening when possible, or identifying when further assistance is needed.
• Assist space tenants with accessing and using space.
• Is a point person for students to go to find out information about student services on campus, including health and wellness supports and student advising.
• Educates students on how to book appointments for onsite academic and career advisors and promotes these types of services.
• Identifies opportunities for enhancing students’ experience in the student commons and with the Alberta School of Business and works with staff to carry out ideas.
• Works with staff to accommodate and coordinate activities for students and makes connections with contracted services as required to ensure success in activities.
• Assists with the coordination of Alberta School of Business events being hosted in the Carruthers Student Commons.
• Acts as backup for General Office operations as required, ensuring consistent operations of the General office. Provides for full-time backup as required due to vacation, staff emergencies, illness, etc.

Qualifications

• Post-secondary education in a related field is preferred (i.e. Events, Office Administration, Business, Education or Library and Information Studies or equivalent.
• 1-2 years of experience working in an office setting, preferably in a post-secondary environment.
• Demonstrates a high level of customer service skills.
• Excellent communication (written/oral), organizational, and interpersonal skills.
• Efficient/strong computer skills with an ability to learn software programs quickly.
• Proficiency with Microsoft Office and Google Suite.
• Ability to work in a busy area with frequent interruptions.
• Highly motivated, ability to work independently; proactive self-starter.
• Demonstrated ability to problem solve, assess a situation, mitigate risk, apply judgment and adapt & respond accordingly.
• Willingness to learn and develop new skills as needed to support the organization and the role.
• Demonstrates presence, self-confidence, sound judgment, and strong problem-solving ability.
• Approaches challenging circumstances and relationships with confidence and initiative.
• Knowledge of and sensitivity to health and wellness topics.
• Mental health first aid training is an asset (it will be provided if the incumbent does not already have it).
• Knowledge of event systems technology (panel systems for zones, AV inputs and outputs (signal flow), and simple sound set-ups and basic sound troubleshooting (Microphones, speakers, etc.).
• Effective time management and follow-up skills required.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight December 6, 2024, Edmonton, Alberta local time.

Expected salary

$31440.32 – 42109.02 per year

Location

Edmonton, AB

Job date

Sun, 01 Dec 2024 00:10:28 GMT

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