Suite Pantry Coordinator (Toronto Blue Jays) in Toronto, Ontario

Description

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

THE ROLE

The Suite Pantry Coordinator is responsible for servicing the Suite holder’s food and beverage inquiries on game day. You will work with the Pantry Supervisors, Suite Attendants, and Suite Host/Hostess to ensure fast and efficient service to all Suite customers. Day-of-event suite orders are placed over the phone or from the Suite Attendants or Suite Hosts; All orders are processed through the POS system then distributed to the appropriate staff member(s) for delivery.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to:

• Ensure total guest satisfaction by providing top-level customer service.

• Report to Suite Supervisor for Pantry assignment.

• Review all necessary paperwork/assigned duties with Suite Supervisor.

• Verify that all printers are working properly and all necessary supplies are at your work area.

• Review Suite orders and pick-sheets to verify accuracy. Inform Supervisor of any order discrepancies.

• Review all billing instructions, method of payment, etc.

• Complete suite checklist, including bill payments, special instructions, etc.

• Take orders over phone from suites

• Input food/beverage orders into Suite POS system throughout the event; Print chits and record on chit check-sheet.

• Close all bills in Suite POS system and review with Suite Supervisor at end of event.

• Ensure work area is clean and organized.

• Any other duties assigned by Management.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to handle high-volume situations in a very fast-paced environment

• Computer skills required

• Professional phone etiquette

• Strong organizational and communication skills

• Ability to effectively communicate with diverse groups of clients and fellow employees

• Ability to work flexible shifts including evenings, weekends, and holidays.

  WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Accommodations are available upon request.