Supervisor Home Delivery

Job title:

Supervisor Home Delivery

Company

Sobeys

Job description

· Lead daily shift huddles to share important updates with teammates, and ensure the team stretches together before the start of their day.· Develop a high performing team; ensuring Delivery and Shunt Teammates are provided with regular feedback and are held accountable to their key performance metrics.· Actively participates in the recruitment of teammates, and ongoing training of Delivery Teammates· Drive team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback.· Embed and sustain Home Delivery protocols and Standard Operating Procedures.· Approximately 15-30 direct reports· Support continuous improvement effort by utilizing customer service feedback and routing analysis.· Partner with Training Specialist to understand the strengths and opportunities of teammates moving from In-Class to On The Job to ensure their performance is managed· Support and partner with Fleet Solutions Manager to ensure fleet availability and safety.· Routinely review the performance data for their team to ensure their teammates hit their performance metrics.o Accountable for ‘On Time Delivery’ (95%+) metrico Accountable for (50+) Net Promoter Score; ensuring drivers embody behaviors that drive results.o Accountable for a Driver Safety Score of (95%+)· Responsible for partnering with HR regarding progressive disciplinary process.· Tasked with managing the route paperwork, logging route and asset utilization data in excel, and for logging feedback on delivery teammates.· Manage timecards in Kronos Workforce Management System Support· Follow Sobeys Health & Safety practices, the Supervisor will ensure all incidents are logged and shared with the respective parties, ensure teammates are held accountable for appropriate paperwork, and manage the corresponding WCB Claims· Confirm teammates are operating the appropriate manual handling principles and adhere to the health & safety protocols put in place to protect them.· Ensure Teammates are up-to-date on training course completions· Liaise regularly with cross-functional teams to support on time departure, and a high-level of service to Voila customers.Ready to Make an impact?Here’s where you’ll be focusing:Shifts are Sunday, Monday, Tuesday, and Wednesday from 3am – 1pmWhat you have to offer:Technical Skills Required:

• Proficient use of Microsoft Office Suite
• Good communication skills (both oral and written)
• Results oriented leader, with solid judgment and decision making skills
• Demonstrated successful ability working with cross-functional teams
• Planning and organizing skills
• Strong leadership, teamwork and interpersonal skills
• Excellent judgment and decision making skills

· Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction· Home Delivery experience (business to customer) in an e-commerce environment an asset· Post-Secondary education in a business-related field· A combination of relevant education and experience may be considered.· Strong knowledge of Employment Standards Legislation· Excellent Analytical and Problem-Solving abilities.· Advanced skill level in MS Excel; MS Access is considered an asset.· Experience in effectively managing a large team· Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties.· Class 5 driver’s license (non GDL), ability to travel within the Alberta and across Canada· Distribution facility experience

Expected salary

Location

Edmonton, AB

Job date

Sat, 04 Jan 2025 00:34:30 GMT

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