Team Member Experience Program Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

People are our greatest asset and they come to Lyft do the best work of their career. This means every team member should have the opportunity for meaningful development and growth. Lyft is looking for a program manager who will support the Talent Management strategies that focus on our career development and recognition.

This role will support the tactical deployment of critical Talent Management processes, programs and policies that ensure we have the right talent, in the right place, at the right time to grow. This includes working with the Talent Management leaders to drive the most impact, designing solutions to address those challenges with cross-functional partners, exploring ways to scale as we grow, partnering with HR Operations and PeopleTech to build within our systems, educating team members and applying data based insights to refining year over year.

This program manager has experience collaborating with team peers and cross functional partners to support the creation and implementation of Talent Management programs. This individual should be a strong project manager, detail oriented, a self-starter, able to operate with ambiguity and agile enough to lean in on multiple projects simultaneously. This person should demonstrate skills in proactively identifying risks, adjusting program plans, and communicating fearlessly.

Responsibilities:

• Support the implementation and maintenance of talent management programs to ensure they are integrated with our strategic talent agenda and workforce planning objectives.
• Builds strong cross functional relationships with project working teams and key business partners (HR Ops, People Tech, Comp + Ben)
• Drive operationally-effective processes that deliver the best experience for our customer, Lyft employees.
• Foster a culture of feedback through accountability mechanisms across the company, unlocking performance and supporting development.
• Work closely with the senior Leadership and People Team to design and deliver talent management initiatives that measure and increase performance, engagement, and retention.
• Drive, alongside our People Business Partners, Lyft’s various talent initiatives; annual performance review, talent planning/calibration, and mid-year check-ins, upward feedback, engagement, and pulse surveys.
• Help ensure we have the right people and capabilities in the right place at the right time by refreshing Lyft’s career and capabilities models and Integrating talent management processes with workforce planning and organizational design to drive a healthy organization.

Experience:

• 2-3 years experience operationalizing and implementing Talent Management programs, processes and policies.
• Technical understanding of talent management program systems integration.
• Customer centric and results oriented with ability to set and manage multiple priorities using strong project management skills.
• Ability to manage and execute larger and more complex programs with senior level coaching. Demonstrates skills in proactively identifying risks, adjusting program plans, and communicating fearlessly.
• Develops an understanding of business problems, applying techniques to monitor and assess implications for programs.
• Builds strong relationships within the Program team. Coaches colleagues on operational improvements and seeks mentorship to enhance skills and improve collaboration within teams.
• Expert at connecting customer needs, business goals, research insights, project goals, design iterations, timelines, and brand principles into end-to-end talent management programs in complex, high-demand environments.
• Defines accountability for self.
• Is approachable, accessible, and known to help others within the team, People Org and Lyft. Works with others of differing perspectives to provide the best solution. Able to build relationships with leaders in the organization.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft’s flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $84,000 – CAD $105,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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