Technical Writer in Toronto, Ontario

About the Role:

Grade Level (for internal use):

09

The Team:

The technical documentation team designs and publishes user guides, client communications and website content for S&P Global Market Intelligence. We are part of the product management team. Our content helps communicate the value of new S&P Global Marketplace products to the market and assists with client retention.

Responsibilities and Impact:

As a Technical Writer you will be responsible for creating content that helps our clients maximize the value of our robust financial data content and delivery platforms including data feeds, Cloud, and API solutions. You will advocate for our customers, developing a deep understanding of their business needs and the use cases for our products, and develop documentation that anticipates user questions and explains how to gain value from our products.

You have the opportunity to directly influence our clients’ user experience with S&P Global Market Intelligence products by developing high-quality technical documentation. You will be part of a team that supports pre-sales efforts and collaborates with product management and our client service team to provide the best support possible for our customers.

• Develop documentation plans for product and content releases

• Produce user guides, technical guides, release notes, database schema diagrams, website content, data dictionaries, and related content•

• Estimate, plan, and prioritize work to meet product delivery schedules and to ensure development of accurate content•

• Work closely with product managers, product owners, and Agile development teams during the development cycle •

• Develop effective working relationships and build consensus among multiple stakeholders•

• Work with product management, client support, and the commercial team to continuously improve content based on client and internal feedback

• Contribute to monthly client newsletter

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $51,289 to $91,872. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .

What We’re Looking For:

Basic Qualifications:

• 2-3 years of experience in technical writing

• Bachelor’s or Master’s degree in technical communications, English, or related field

• Clear, concise writing style

• Expert-level English grammar and mechanics

• Sufficient technical acumen to work with database, Cloud, and API technologies

• Ability to explain complex financial data concepts to multiple audiences

• Excellent interviewing skills for eliciting information from subject matter experts

• Primary tools: Microsoft Word, Excel, Adobe Acrobat Pro, Visio, SnagIt, SQL Server Management Studio, Snowflake, Adobe Experience Manager

Preferred Qualifications:

• Knowledge of financial industry, accounting principles, and financial concepts

• Experience with HTML and website content management systems

• Experience with relational database concepts and SQL query language

• Experience with API and/or Cloud technologies

• Experience with Python

• Experience with rapid and iterative software development methodologies (Agile preferred)

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 – Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 – Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings – (Strategic Workforce Planning)

Job ID: 308161

Posted On: 2024-12-02

Location: Boulder, Colorado, United States